As a leading luxury retail business, we understand that our stakeholders – employees, customers, community and investors – expect us to conduct our operations in a responsible, transparent and ethical manner.
We do this through our Green & Gold programme, which aims to create a positive and long-lasting impact through our four Corporate Responsibility pillars of Workplace, Marketplace, Environment and Community.
Our Workplace pillar is all about our people, and ensuring we are a responsible employer to each of our employees.
Our employees are our most valuable assets, and we are committed to looking after them in the best way possible and helping them to reach their full potential.
We do this through looking after employee wellbeing, providing career and skills development, and ensuring we offer employees the best possible workplace environment. We are also strongly committed to diversity, through making opportunities available to all talented and motivated individuals, regardless of their ethnic, social, religious or sexual orientation
Being a responsible employer includes listening, consulting and responding to our employees and their issues. Therefore, we host employee surveys, forums and events to ensure open communication across the business.
It comes as no surprise then that in 2016, and for the fifth year in a row, Harrods was awarded Top Employer 2016 status for achieving the highest standards of excellence in employee conditions. We were also ranked in the top three companies people would like to work for in the UK by LinkedIn.
Our Marketplace pillar is all about our business ethics, from the way we source our products to the way we operate on a day-to-day basis. This year, we are focusing on ensuring that no product traded in our store is produced in a way that is not in line with our ethical values and standards.
As a leading luxury retailer, operating in an ethical and transparent way is a key priority for our stakeholders. It is also the only way to be a truly sustainable luxury business and a global iconic brand.
We protect the business from misconduct and unethical behaviour via our Code of Conduct and Business Ethics. The code is frequently updated to reflect contemporary marketplace issues and legislation, and we ensure that it is effectively communicated to employees via our internal communication channels and specifically tailored training sessions.
As a luxury retail business, we are accountable for the products and services we trade in store. Therefore, as well as ensuring that our own brand products (for example Harrods Signature, Harrods of London), are ethically sourced and traded, we also focus on working closely with all of our partners and brands to ensure they share our values and adhere to our standards.
Our Environment pillar is all about our planet. It is about what we do as a business to reduce our use of natural resources (such as energy and water) and to produce less waste, while in the long term working to tackle the effects of climate change.
No business can be carbon or waste free. Harrods, which is home to over 5,000 employees and hosts thousands of customers daily, faces particular challenges. However, we have built a solid understanding of the direct and indirect impacts of our operations on the environment, and are working towards minimising them.
In fact, we have won a number of awards for doing so, including the Carbon Trust Standard, which we have held since 2011, a BREEAM rating of ‘Excellent’ for our Thatcham distribution centre and a CIBSE Building Performance Award for our innovative carbon dioxide-based refrigeration system. We are also part of the CRC Energy Efficient Scheme, a national initiative designed to encourage companies to reduce their consumption and carbon emissions.
We have also recently completed ESOS audits by our two in-house low carbon consultants and submitted our results to relevant regulatory bodies. The findings from these audits will assist Harrods in its continued effort to reduce carbon emissions across our sites.
We recycle most of our waste either internally or via external providers and we also strive to avoid unnecessary landfill waste by donating to charity items that would otherwise be thrown away. Finally, we continue to draw from our bore wells approximately half a million litres a day, and continue to make use of the ‘grey’ water for flushing our many toilets.
Our Community pillar is all about our social impact, and the local causes we support as a business. Either through fundraising for charity, volunteering in our communities and hosting events and challenges to support local causes, Harrods is committed to supporting our employee charity partners.
As a local London business, we want to make a difference in the communities where we live and operate by engaging in impactful, long-term charity partnerships and by supporting local community initiatives.
Our national Charity Partner for 2016 is NSPCC (National Society for the Prevention of Cruelty to Children), while we work with the K&C Foundation to source volunteering opportunities for employees in our local community. In 2016, we won both the ‘NSPCC Partner of the Year’ and the ‘K&C Employee Volunteering Business of the Year’ awards, demonstrating the real contribution we make to these organisations and the success of our charity partnerships. We are also members of BITC (Business in the Community) and a member of Team London, the Mayor’s business volunteering initiative.
Over the past few years, we have also supported a range of other national charities, including the British Red Cross, Royal British Legion, Salvation Army and Starlight Children’s Charity, just to name a few. In addition to our in-kind support – such as donating hampers, toys, food and gifts, as well as hosting selected customer-facing activity (such as our Peter and Poppy soft toys in aid of the NSPCC last year) – we host a Payroll Giving Scheme to allow for our employees to support their own charity of choice.
For more information or enquiries regarding our CR programme, please email email@example.com