Frequently Asked Questions

We know that during the application process, before you go to an interview or start your first day you are full of questions. That is why we have compiled a list of Frequently Asked Questions, designed to assist with any last minute queries you may need answering.

Q. I can’t find the Hammersmith Office / Knightsbridge store / Crown Court Offices. What do I do?

Please see here for maps.

Q. Where will the positions be located?

The majority of our positions are located within the Knightsbridge store or offices. However, we have a distribution centre at Thatcham, our head office at Hammersmith, and our Harrods stores within Gatwick and Heathrow Airports.

Q. Do you offer internships /work placements?

If there are internships available, they will be advertised on our careers website alongside our other vacancies.

Q. Can I apply for a number of roles at any one time?

If you are applying to a permanent, temporary or concession position that has a number of openings i.e. Sales Associate / Warehouse Operative, please only apply to your number one choice. The Harrods Careers team will consider you for all live vacancies but you only need to upload your details once.

Q. I have a criminal record – will this stop me working for Harrods?

Each case will be looked at individually, but as long as you are open and honest with us, then we will look into each case and judge each one in isolation.

Q. Can I apply to more than one of the advertised roles with Harrods?

Yes, however your initial application will be reviewed for all relevant roles matched against your background and experience. NOTE: high numbers of multiple applications across a variation of roles may not be viewed positively.

Q. What are my expected working hours?

The hours of work vary between 37.5 per week for selling employees, to up to 42 hours for senior management, worked over 5 days out of the 7. Sales role hours will be on a shift rota basis. As our roles cover both entry level and management positions, the hours of work will vary accordingly and will be either detailed on the job advert or during your initial telephone discussions.

Q. I’ve applied before – can I re-apply?

All candidates may re-apply for roles, six months after their last contact with Harrods.

Q. How will I learn about the products and brands?

Within your department, you will receive product training sessions either directly from the brand or from your Manager/Buyer.

Q. I am unable to upload my CV, what should I do?

Please try using Internet Explorer or Google Chrome for optimal results when uploading your CV. Make sure the document is in Word format (.doc). If you are still unable to complete the upload, tweet @HarrodsCareers with your full name and the role you applied for to resolve your issue. Alternatively, email harrodscareers@harrods.com with your CV providing as much information as possible.

Q. What does it mean if my application is on hold?

If your application has been put on hold, you have been successful at the Assessment Centre; however, there are no current vacancies that match your skill set and you have been placed into a talent pool. New vacancies are released to us every day so we will contact you if / when a vacancy arises that is suitable.

Q. If I’m an internal candidate, do I still have to apply online?

Yes, all candidates, whether external or internal, have to apply online.

Q. What is the dress code at Harrods?

We take pride in our appearance at Harrods and have a formal dress code, to ensure our customers recognise our employees on the shop-floor. During your interview process you will be advised of our guidelines.

Q. How will my performance be measured?

Here at Harrods we are known for our high standards, which is one of the reasons our customers continue to return to us again and again to shop. As a Sales Associate you will be measured on your customer service and sales productivity. For management; KPIs, project delivery, competencies, etc. are a key part of our expectations. We have high expectations and therefore employ the best people to maintain our world class status.

Q. I have been invited to book an interview online but there are no available slots showing, what should I do?

More time-slots will be published at a later date, so please keep checking online until another appointment becomes available.Alternatively, tweet @HarrodsCareers or email harrodscareers@harrods.com with your full name and the role you applied for to resolve your issue.

Q. I have been invited to book an interview online, but I am unable to interview at any of the appointment times listed, what should I do?

More time-slots will be published at a later date, so please keep checking online until a more convenient time-slot becomes available. We advise you book on to the earliest slot available. Alternatively, tweet @HarrodsCareers or email harrodscareers@harrods.com with your full name and the role you applied for to resolve your issue.

Q. I haven’t had any feedback since my interview, who can I contact/what should I do?

We provide feedback within ten working days. If you have not yet received feedback within this time, please tweet @HarrodsCareers with your full name and the role you applied for or email harrodscareers@harrods.com to resolve your issue.

Q. I’am having difficulties completing my video interview, what do I do?

If you have a technical issue during your interview, please contact Launchpad directly by clicking the Help button. Alternatively, tweet @HarrodsCareers with your full name and the role you applied for to resolve your issue.

Q. What checks will be undertaken if I am successful for a role?

We will undertake credit and reference checks for successful candidates.

Q. I have missed my interview, what should I do?

Please tweet @HarrodsCareers with your full name and the role you applied for or email harrodscareers@harrods.com stating that you missed your interview. We will then send you a new invitation for you to re-schedule at your convenience.

Q. I have to cancel my interview, what should I do?

Please tweet @HarrodsCareers with your full name and the role you applied for or email harrodscareers@harrods.com stating that you missed your interview. We will then send you a new invitation for you to re-schedule at your convenience. If you’d like to withdraw from the process completely, please state this clearly and you will be removed from the system.