Arkin - L&D Manager – Sales and Service

Questions we asked Arkin:

"My name's Arkin Sali, and I'm the Lead Consultant in Education and Development."

"Our training is really varied, so we will look after people from the moment they join Harrods. So as a sales associate you have a three day induction where you're off the shop floor, with us for three days so we can totally immerse you into what Harrods is all about before letting you loose on the sales floor."

"The first thing that people are told, is really about the wonder and the magic of Harrods. We really try and explain what Harrods is all about, what we're trying to achieve. We'll go through our mission and get people to see what an amazing place this is that they've joined, and that they should feel really proud that they've come to work for Harrods."

"Thinking back to my first day, if I'm honest, I think I was a little nervous. I joined at the most crazy time. I joined two days before Christmas, so I was caught up in this maelstrom of last minute shoppers buying their last minute Christmas presents. But behind the scenes we were all action go for preparing for the sale, so it was a double whammy really, so a really crazy time to join, but really fun."

"I'm not quite sure what my expectations were when I joined Harrods, but I have to admit I was blown away by the sheer size of Harrods, the varied products, the varied departments, and how much goes into making Harrods happen on a daily basis."