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Meet Sid - Airport Retail Manager

Describe a typical day in the role?

Being an Airport Retail Manager means working exceptionally hard with the Business Manager to ensure we develop profitable performance by motivating staff. Daily tasks would be to supervise or oversee retail stores and outlets, mainly focused on the management of sales, stock, and employees. Duties include developing teams that perform their jobs effectively to meet customer needs.

"Every day is a different day working for Harrods at the airports."

What skills do you need to excel as a Retail Manager?

Hard work and leadership, ability to work under pressure and to tight deadlines, you would also need strong time-management skills, strong customer focus and not forgetting excellent communication and interpersonal skills!

What is the most challenging aspect?

One of the toughest aspects of being a manager is to be able to articulate your vision for your team, your philosophy for how everyone should work together to achieve the common goals. Once everyone understands how the team was formed, why the roles are defined the way they are, and how they should perform, then the next challenge is to nurture the team into being a well-performing team.

What do you love about Harrods?

You don’t know what is coming to knock on your door which means a new challenge and this is what I personally strive for. I enjoy my career as a retail store manager at Harrods, because I am able to motivate and inspire my team to achieve personal and financial goals. To inspire them to always give your very best no matter what.


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