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Meet Tony - Category Manager at Harrods.com

What’s your role and how do you contribute to the business?

My role is to work with the Trading Managers across the Non-Fashion areas in Harrods.com and ensure we are trading to maximise online revenue. We work closely with other .com teams – Creative, Marketing and IT – to plan and execute content, campaigns and development to improve the website, as well as our Buying and PR Teams to be well-informed of our ranges and campaigns the company has planned. We also work directly with brands that sell on our website to ensure we are aware of any product developments and launches to maximise impact and revenue, focussing on the customer at all times.

Use 3 words to describe what you need to be successful in your job?

Passion, flexibility, communication.

"There is a collective pride for working at this company and a responsibility to live up to the reputation"

Why would anyone want to work in your team? 

We enjoy a varied role that challenges us to trade our website and identify new ways to build online revenue and strengthen our customer relationships. Every day throws up new challenges and opportunities and we work across the business to provide an online showcase to the world for the Harrods brand. Our international delivery allows us to provide for customers even when they can’t be at the shop, while the nuances of each market - what customers like to buy and how we can reach and provide for them adds to the interest.

Why Harrods?

The team at Harrods is talented, focused and committed to being best in class. There is a collective pride for working at this company and a responsibility to live up to the reputation - to show that Harrods can provide the best possible experience for customers, whatever they want and whenever they want it. Colleagues here are passionate and tenacious so expect to learn lots and be able to shape your role as the business continues to adapt to meet the ever-changing challenges and opportunities that go with being a retailer.

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