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Meet Valeria- Restaurant Manager - Godiva Café

Valeria is Restaurant Manager for Godiva Café and she tells us what it is like to carry out her role.

What’s your role and how do you contribute to the business?

As Restaurant Manager my day starts in the outlet ensuring that everything is ready for both the Front of House and the Kitchen. Godiva is a fast pace environment where we serve many regular customers who return to us for our selections of cakes and chocolates, and to enjoy the relaxing atmosphere.

What are the most challenging aspects of your role?

Every day is a challenge, but one that I enjoy tackling. You will always need to be innovative, determined and focused, but if you can do this the hard work pays off.

Use 3 words to describe what you need to be successful in your job?

Passion – Respect - Integrity

Why would anyone want to work in your team?

The Godiva Café environment is very friendly and very much focused on team work. The team knows that they can count on each other and that as Manager I will always support them and develop their skills. Due to the fast pace environment of the Godiva Café there is plenty of chance to meet new people and engage with our guests.  

"The greatest thing for me is when regular customers I’ve looked after in previous outlets come specifically to my new location."

What has been your best moment since joining Harrods?

Since starting in Harrods I have worked in a number of different Restaurants.  It’s very motivational knowing that customers have come specifically to see me and that they enjoy the service that I provide. This really shows the bond that you can build with your customers and proves why Harrods is one of the best companies to work for.

Why Harrods?

Working for Harrods is a great opportunity to develop yourself both personally and professionally. In fact I had the chance to achieve my goal of becoming a Restaurant Manager thanks to the support of my colleagues and the Senior Managers. Harrods has lots of opportunity to progress if you are willing to put the work in.

 

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