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Meet Veronica - Assistant Manager in Toy Kingdom

Veronica is so passionate about her career at Harrods and she shares with us why...

Describe a typical day in your new role?

Being an Assistant Manager for Toy Concierge and Toys Events means to work hand in hand with my Sales Manager in order to develop even further these two services and deliver business results. My Sales Manager and I are planning to take these two services to the next level. I believe that a positive atmosphere is key to team success. For me, it's all about motivating my team and colleagues to give their best results by welcoming their ideas and solutions to challenge our we can deliver even better service.

What is your favourite thing about Harrods?

I am proud of working at Harrods, especially in Toy Concierge, which is the very first Concierge for toys and children in the whole world! Only Harrods could offer a service like this one, which is truly unique and exclusive! I also like the fact that I am surrounded by people who are open to new ideas and support me every day in my role.

"I am surrounded by people who are open to new ideas and support me every day in my role."

What support did you receive while looking to move to a more senior role?

In April, I started a development programme called the Harrods Management Programme (HMP). It has been helping my development so much, teaching me how to be a successful manager and developing my personal and professional skills. I am proud to be part of the HMP and I am aware that I could not have been where I am today without the support of my Sales Manager and of the whole Toy Kingdom management team!

Where do you see yourself in five years’ time?

As much as I will concentrate on making an impact in Toy Concierge in the next year, I would also like to be exposed to different aspects of the business in my future career. I would like to have a better understanding of Harrods as a whole and I believe that working in many departments would help me develop a business mind. And I know that Harrods will give me these opportunities.

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