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Meet Walter - Fulfillment Clerk in Furniture Buying

Walter moved from being a Sales Associate in Fabric Library to Fulfilment Clerk in Furniture Buying and he tells us why he loves his new role.

What challenges have you faced and how did you overcome them?

The challenges were different every day. Sometimes with customers, other times with suppliers. I do think that one of the most important things is to remain calm, to think clearly and to stay organised.

"Harrods always gives you great opportunities to prove what you’re capable of" 

Explain a typical day in your role

My day is a mix of monitoring all Furniture orders over a certain budget, from the point the order is raised through to delivery to customer, and being one of the contact point for sales associates, customers and vendors throughout the entirety of the order fulfilment process. Working with other teams, such as Buying and Delivery Team, a key part of my day is to ensure that all stages of the order process are managed correctly to deliver a level of service that exceeds customer expectations.

Where do you see yourself in 5 years’ time?

In 5 years’ time I’d like to obtain a position in the company where I have more responsibility and challenges. Harrods always gives you great opportunities to prove what you’re capable of. This is why I would love to build a career here.

What support did you gain whilst working towards a new role?

I gained support from my managers on the shop floor but also a lot from the Fulfilment Team itself. When I enquired about the role they gave me lots of support and information about the vacancy. I’m thrilled to be part of this team and work with people I can really learn from.


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