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Why Harrods?

Developing our People


We believe that investing in the professional development of our people is essential for our on-going success. Every department has a robust plan in place that guarantees their talent development programme reflects our business strategy, ensuring we invest in the future of all our employees, not just our star performers.

Self–led learning 

We’ve an open learning suite covering both behavioural and operational skills, designed to support all our employees with their individual development needs. Our Learning & Development team use a blended approach to learning to develop the technical and behavioural skills our people need to consistently perform at the very top of their game.

We keep our learning under constant review to reflect what our business – and customers – really need. We currently cover topics such as commerciality, personal impact, coaching and service standards. 

Management and Career Development Programmes

Our various Talent and Management Development Programmes run annually over six to nine month periods. Each is designed specifically to accelerate the development of individuals transitioning to demanding new roles. Read from our people what they took from our programmes: Sales Academy, Harrods Management Programme and Oxford Summer School.


Career Progression

We help all colleagues take ownership of their career development. Twice a year we run a ‘Careers Week’, with internal and external guest speakers offering careers advice as well as practical workshops covering networking, interviewing, CV writing skills and much more. Read some of our people's stories about attending careers week.
We also offer year-round support to managers and employees, including one-on-one sessions and workshops to help them develop the right behavioural skills, plan their career development and chart their career goals.
People Stories
Meet Diani- Retail Academy Delegate
Meet Diani- Retail Academy Delegate
We caught up with Diani who is a Retail Academy Delegate and she tells us w...
Knightsbridge Club Experience Evening
Knightsbridge Club Experience Evening
Here at Harrods we hold the Knightsbridge Club Experience Night which is a...
Oxford Summer School - Charlotte's Story
Oxford Summer School - Charlotte's Story
We caught up with Charlotte - Customer Loyalty Manager, one of the Harrods...
My Careers Week Experience
My Careers Week Experience
Irene is an Assistant Sales Manager for Womenswear International Designers...

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