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Client Development Manager

  • Department: Personal Shopping
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 30490

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 Are you sales and service driven?

We are looking for a Client Development Manager to support the Personal Shopping strategy, managing a team of Personal Shoppers, with a specific focus on customer portfolio development and the achievement of financial sales targets.

Using your experience and understanding of the Personal Shopping customer portfolio, you will make proactive suggestions about how to enhance the client experience and further build engagement and loyalty.

Using your excellent teamwork and leadership skills, you will instil a culture of exceptional service by communicating and reinforcing expectations, and leading by example. You will actively manage the performance of the team by providing regular feedback, and ensuring everyone has an individual development plan. 

With your strong relationship building techniques, you will create rapports with clients, acting as a senior point of contact and troubleshooting any service blockages. You will be managing customer acquisitions by assessing potential, assigning the appropriate Personal Shopper, and overseeing the introduction to the Personal Shopping service. 

You will be instrumental in implementing the department’s service proposition and cross-selling strategies, monitoring performance to ensure targets are exceeded at all times. You will proactively capitalise on business opportunities and present to the Head of Retail initiatives to develop sales, service, and customer portfolio performance. 

If you have what we are looking for and more, apply online today!

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