Accessibility Links

Client Development Manager

  • Department: Personal Shopping
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 30490

This vacancy has now expired.

Why not:

Start a new job search

Read our latest blogs

Or create a job alert

 Are you sales and service driven?

We are looking for a Client Development Manager to support the Personal Shopping strategy, managing a team of Personal Shoppers, with a specific focus on customer portfolio development and the achievement of financial sales targets.

Using your experience and understanding of the Personal Shopping customer portfolio, you will make proactive suggestions about how to enhance the client experience and further build engagement and loyalty.

Using your excellent teamwork and leadership skills, you will instil a culture of exceptional service by communicating and reinforcing expectations, and leading by example. You will actively manage the performance of the team by providing regular feedback, and ensuring everyone has an individual development plan. 

With your strong relationship building techniques, you will create rapports with clients, acting as a senior point of contact and troubleshooting any service blockages. You will be managing customer acquisitions by assessing potential, assigning the appropriate Personal Shopper, and overseeing the introduction to the Personal Shopping service. 
 

You will be instrumental in implementing the department’s service proposition and cross-selling strategies, monitoring performance to ensure targets are exceeded at all times. You will proactively capitalise on business opportunities and present to the Head of Retail initiatives to develop sales, service, and customer portfolio performance. 


If you have what we are looking for and more, apply online today!

People Stories
We are a Top Employer (again)
We are a Top Employer (again)
We have been certified as one of 2019’s top employers in the UK by independent HR certification organisation the T...
Meet Skirmante- Transaction Assistant
Meet Skirmante- Transaction Assistant
We catch up with Skirmante who is our Transaction Assistant to find out more about her role. 1. What’s your role a...
Meet Hamza - Stylist
Meet Hamza - Stylist
From Sales Associate in Men’s International to Stylist, Hamza tells us why he loves his role. What steps did you t...

We are proud to have been awarded