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Concierge Manager - Client Services

  • Department: Personal Shopping
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 30610

Concierge Manager

Our mission is to exceed the needs and aspirations of our customers to create memorable and everlasting moments for them. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About you

As a Concierge Manager in Harrods you will deliver exceptional customer service experience whilst building brand loyalty and supervising a team. You will have a clear understanding about multiple categories and constantly keep up to date with trends across all areas.

We’re looking for someone who has got previous management experience with strong organisational skills who is confident handling escalated complaint effectively.

The successful candidate will come from a 5 star concierge background with confidence of dealing with high profile customers and challenging situations, someone who has experience thinking outside the box with delivering exceptional service.

Outstanding communication skills are essential for this role in order to provide the very best customer service to some of our most high-profile clients. A keen eye for detail is vital in order to maintain impeccable front of house standards, reflecting the Harrods brand in everything you do.

What to expect

We are on an exciting journey to become the world’s greatest VIP service and are brought together by one clear purpose ‘The Art of the Possible’. Our Client Service team are together making the impossible, possible by creating magic to our customers across all areas in the store.

What is important?

Our team believe in hard work. We celebrate each other’s success and are always honest with each other. We believe that we can be the best shopping destination for tailored VIP services in the world – when we work together we are unstoppable. We’re leading the way with making anything possible and we will need someone who shares the same values and will do anything for their customers as much as colleagues. Together we are one.

In return for your hard work and dedication, we offer the following benefits:

-          Generous store discount - up to 33% off in-store.

-          34 days holiday pay Inc. Bank Holidays and a birthday holiday

-          Access to our employee only GP, dry cleaners and pharmacy

-          Delicious staff canteen at discounted price

-          A fast-paced and exciting working environment

-          Career development and lots of training opportunities

Our promise to you

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always strive to succeed. This passion and determination is what sets us apart. We are proud to be a place where being yourself is embraced and recognised.



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