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Customer Loyalty Team Leader

  • Department: Customer Loyalty
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 24925

Do others follow where you lead?

We’re looking for a Customer Loyalty Team Leader to support a team of Customer Loyalty Advisers.

Drawing on your extensive people management experience, you will understand both your team and their challenges, to identify opportunities to coach and support their development.

Responsible for ensuring your team are in the right place at the right time, you will also inspire them to be world-class and service-focused at every opportunity. You will be personable and confident with your approach, and take every opportunity to open doors to their learning.

Using your excellent customer service background, you will ensure any issues are quickly resolved in a way that reflects our brand values, and also encourage new ways of working.

We’re looking for a champion of the Harrods Customer; who’s not only attentive, but a proven leader in all things service.

The successful candidate will have experience in managing people, ideally within a Luxury Retail or Hospitality environment.

If you are looking for your next challenge, apply now.


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People Stories
Meet Bavneet - Customer Loyalty Team Leader
Meet Bavneet - Customer Loyalty Team Leader
Bavneet, Customer Loyalty Team Leader talks to us about her role and how her team contributes to delivering an exception...
Meet Mark - Team Leader in Customer Loyalty
Meet Mark - Team Leader in Customer Loyalty
Mark, Team Leader in the Customer Loyalty Team, takes pride in leading his team to deliver exceptional customer service....
Meet Alice - Customer Loyalty Adviser
Meet Alice - Customer Loyalty Adviser
Alice loves working in Customer Loyalty and she shares with us how her role and her team contribute to delivering except...

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