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Customer Loyalty Team Leader

  • Department: Customer Loyalty
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 25420

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We’re looking for a Customer Loyalty Team Leader to support a team of Customer Loyalty Hosts.

At Harrods, our Hosts generate loyalty by inspiring each and every customer they interact with. This is achieved through connecting customers with brands, whilst sharing their superior knowledge of the store and everything we have to offer within our four walls.

The perfect candidate will have experience motivating and leading teams, and will take every opportunity to lead by example; demonstrating what exceptional service looks like, inspiring others to do the same.

As an experienced people manager, you’ll take full responsibility for the growth and professional development of the team; leading performance conversations, training initiatives & coaching sessions.

To succeed in this role, you’ll need to be customer centric, confident, organized and driven. You’ll also have a background in delivering customer service in a luxury customer facing environment.

If you are looking for your next challenge, apply now.

Follow us on Twitter: @HarrodsCareers 
Follow us on LinkedIn: linkedin.com/company/harrods

People Stories
Meet Bavneet - Customer Loyalty Team Leader
Meet Bavneet - Customer Loyalty Team Leader
Bavneet, Customer Loyalty Team Leader talks to us about her role and how her team contributes to delivering an exception...
Meet Mark - Team Leader in Customer Loyalty
Meet Mark - Team Leader in Customer Loyalty
Mark, Team Leader in the Customer Loyalty Team, takes pride in leading his team to deliver exceptional customer service....
Meet Alice - Customer Loyalty Adviser
Meet Alice - Customer Loyalty Adviser
Alice loves working in Customer Loyalty and she shares with us how her role and her team contribute to delivering except...

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