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Customer Service Adviser

  • Department: Customer Service
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 2041

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

About You
You passionate about customer service! In a friendly and welcoming manner, you are able to resolve issues or queries that customers raise with you with confidence. You’re a team player who takes initiative and strives to exceed customers’ expectations    

What to Expect
The customer service station is located on level 3 at the Knightsbridge store. Like a front of house role, you will be solving customer queries face to face with the customer. Working alongside you, there will be about 4-6 other advisers with you on a shift and you will also have Assistant Managers and a Customer Service Manager to support you and the team throughout the day. The Customer Service station is open in accordance with the store opening hours. We work some weekends but the rotas are fair and consistent.  

What is important? 
We value our colleagues as much as we value our customers. We work as a team to achieve results and share success with each other. We take pride in what we do and always have a smile on our faces because we know we always have the support of our managers.

Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

People Stories
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Proud Father
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My three month journey by Cheng
My three month journey by Cheng
Three months into my brand new role as a Customer Service Advisor and my first time living in London has flown by. I&rsq...
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Marking milestones
Yesterday we celebrated some amazing milestones for our people. Collectively 202 employees had a combined service of 2,1...
We are a Top Employer (again)
We are a Top Employer (again)
We have been certified as one of 2019’s top employers in the UK by independent HR certification organisation the T...

We are proud to have been awarded