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Customer Service Host (Part time, 30hrs)

  • Department: Customer Service
  • Location: Knightsbridge
  • Job type: Part Time
  • Contract Type: Permanent
  • Job reference: 31006

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Intro
Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care. 

 

About You
You love customers! You take time to listen to customers carefully and attend to their needs and exceed their expectations. You’re a clear communicator and have an engaging personal manner. You go out of your way to create a memorable moment with customers you meet.

 

What to Expect
As a customer service host, you will be a true Harrods ambassador, always ensuring our brand values are reflected in every interaction we have. Welcoming every customer with a warm and personable greeting, you will seize every opportunity to support their journey and navigate them around Harrods.

 

What is important? 
Our team of hosts are supported and mentored by Assistant Managers and our Customer Service Manager! We understand that everyone is human and we care for each other as much as we care for our customers. We are like a family. We not only feel supported by our managers but supported by our colleagues.  

 

Our Promise to You
At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.

People Stories
My three month journey by Cheng
My three month journey by Cheng
Three months into my brand new role as a Customer Service Advisor and my first time living in London has flown by. I&rsq...
Marking milestones
Marking milestones
Yesterday we celebrated some amazing milestones for our people. Collectively 202 employees had a combined service of 2,1...
We are a Top Employer (again)
We are a Top Employer (again)
We have been certified as one of 2019’s top employers in the UK by independent HR certification organisation the T...
My name is Arnie
My name is Arnie
Most people that meet Arnie recognise him as a Green Man. To us he is our friend and colleague, Arnie. We had the pleasu...

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