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Customer Service Manager - Fixed Term till end of July 2019

  • Department: Customer Service
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Fixed Term
  • Job reference: 29359

We are looking for a Customer Service Manager to inspire a team of Customer Service Assistant Managers to drive outstanding results through their people until the end of July 2019.

The Harrods mission is to be the number-one department store in the world for luxury merchandise. As the Customer Service Team we are the most trusted pair of hands. We provide exceptional service and seize every opportunity to create magic, and by listening to our customers we influence change.

The perfect candidate will be an energetic and resilient individual, who is confidently able to lead people with focus and motivation. As someone whose passion is as a people manager, you will be responsible for driving the development of Team Leaders and the engagement of Advisers. You will be a creative thinker and solution focused to achieve your objectives and deliver results.

With a personable approach and strong communication skills, you will be confident networking with key stakeholders around the business to use your influence to inspire change and make improvements to the customer journey.

To be successful in this role you will need to have experience of luxury service and a desire to lead the Harrods mission of Redefining Luxury; building, delivering and supporting excellence.

It is an exciting time to be part of the team; if you are looking for your next challenge, apply now.

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