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Delivery Services Adviser

  • Department: Distribution
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 28275

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Do you deliver on your promises? 

We have an opportunity for a Delivery Services Adviser to join the busy Export Shipping team in Knightsbridge Dispatch to ensure that all customer deliveries are received on time and any issues are resolved. 

You will receive calls and emails from the shop floor, build and maintain relationships with our courier partners and selling staff, and ensure that customers receive the best possible delivery service at all times. Effective communication is a key component of this role, so we expect you to demonstrate the highest levels of customer service and faultless written and verbal communication. 

Day to day you will also liaise with Harrods' external courier partners, monitoring their performances and solving any issues that may arise quickly and with minimal fuss. 

Your administration experience will also be important as you will prepare Excel spreadsheets and run reports using our Intelligent Shipper system to update proof of deliveries and delivery re-charges. 

The ideal candidate will be extremely motivated, have strong attention to detail and possess excellent customer service skills both face to face and over the telephone. 

Does this sound like you? Apply now.  

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