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Facilities Helpdesk Manager

  • Department: Engineering & Maintenance
  • Location: Knightsbridge
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 25742

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Are you systems savvy with a passion for people management?

We are recruiting for an experienced Facilities Helpdesk Manager to lead our Facilities Management (FM) Helpdesk team here at Harrods.

The successful candidate will be responsible for the technical systems and processes within the Harrods FM Helpdesk, ensuring that all systems, processes and personnel are structured to meet the needs of your stakeholders.

You will be responsible for managing and developing a team consisting of Helpdesk Operators, an Administrator and a Technical Officer, therefore previous experience within a managerial role is required.

Using your exceptional computer skills, you will be responsible for ensuring all databases, registers and systems are up to date and fit for purpose.

You will ensure that the FM Helpdesk team is consistently performing in line with SLAs and KPIs to meet customer expectations, whilst constantly striving to achieve efficiency savings.

If this sounds like the right role for you, apply today.

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