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IT Application Service Manager

  • Department: Support & Infrastructure
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 30297

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We are seeking an Application Service Manager that will be responsible for ensuring the application services that IT deliver to business meet and ideally exceed their SLAs and NFRs.

This is a management role leveraging best practices for Service Management and Application Management. The ASM role owns the Service Delivery of the entire applications portfolio that underpins the Harrods business capabilities. Therefore, this role requires a background of dealing with ambiguity and modern application dev-ops methodologies, a technical past in application management and associated tooling and technologies. Coupled with experience in Service Management core processes such as Major Incident Management, Problem Management, Release Management and Continuous service improvement.

The role requires the successful candidate to be a highly motivated self-starter, with the capability to communicate with developers to present at exec level. This is an enabling role that ensures the technology solutions that underpin business are available, stable, and perform over and above the agreed metrics.

As a core requirement for our business to trade, the outputs from this role have an effect on all business areas from back office functions such as commercial, through the supply chain to the front office parts of business such as the store and online and customer engagement.

Whilst this role is primarily based in Hammersmith, the role will require half the time in the Knightsbridge location and may require some travel to other Harrods office locations e.g. Thatcham. The role will also provide some out of hours support for Releases and Major Incident Support.

If you’re ready for a new challenge, apply online now.

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