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IT Service Delivery Analyst

  • Department: Support & Infrastructure
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 25728

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We are seeking a IT Service Delivery Analyst that can support the day to day operational workload across our core Service Management processes (Incident, Change, Problem, Risk, and Knowledge), build strong relationships with our stakeholders and bring fresh and innovative thinking to the IT Services we deliver.

We are looking to adopt and implement best practices and ways of working to ensure that all of our ITIL processes are both effective and efficient. A hunger to learn, a tenacity to deliver, and previous experience in other industries and IT Functions will be of great benefit ; enabling us to evolve and improve our processes to make them continually fit for purpose for the Harrods organisation.

The ability to build strong relationships with all levels of end users, third party support partners and internal IT teams is key to this role. You’ll be one of the key representatives within IT for Service Delivery, therefore working with numerous teams within IT and the wider business.


To be successful, you will have extensive experience and knowledge of Service Management best practice. An ITIL qualification coupled with experience using ITSM tools (E.g. ServiceNow) is highly beneficial. In addition, you’ll have previous experience partnering with a number of third party suppliers and familiar with ITIL processes.

While based in Hammersmith, the role will require time in the Knightsbridge location and may require some travel to other Harrods office locations e.g. Thatcham. The role will also provide some out of hours support for Production Change & Release activities and Major Incident Support, which is rota’d.

If you’re ready for a new challenge and have the qualities we’re looking for, apply online now.

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