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IT Service Test, Environments & Release Manager

  • Department: Support & Infrastructure
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 6592

We are seeking an IT Service Test, Environments & Release Manager who will join Harrods to own the route from development to live - defining, designing, building and operating a hands-on function to manage a single pipeline process all application teams will follow and validate their releases through.

This role requires a maturity and understanding from the technical layer up to the governance layer; educating and owning the entire strategy, planning, process, controls, behaviours, cadence and measures. The over-arching aspect of this role will be to embed a service management culture within the application development life-cycle and the wider IT Division, educating and influencing stakeholders gracefully by taking them on a journey whilst balancing their needs with the needs of the business.

The day-to-day activities will include Chairing the Release Advisory Board, resolving conflict and approving the forward schedule of deployments, leading development environment and test teams through the pipeline, measuring and reporting on the performance into the IT community and presenting in Service Assurance Board.

Operationally, this role is measured on the performance of deployments that land gracefully into Service without disruption to the live service we deliver to the business and adherence to the defined process, combined with the continued maturity of that process. Core objectives will be to drive cultural change to adopt one process, one tool to manage the defects and backlog and introduce an Agile methodology.

While based in Hammersmith location and may require some travel to other Harrods office locations e.g. Knightsbridge and Thatcham. The role will also provide some out of hours support for large scale deployments and ELS periods.

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