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IT Technical Service Desk Analyst

  • Department: Support & Infrastructure
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: 26574

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Are you serious about support?

We’re looking for an exceptional IT Technical Service Desk Analyst to join our IT team.

Providing responsive and high quality technical support and advice to all business units at Harrods, you will possess excellent communication skills and technical expertise. 

Responding to, logging and resolving incidents and work requests reported to the Service Desk directly, by telephone and by email, you will be an effective multitasker, able to deliver solutions in a timely manner. 

Detail oriented and precise, you will diligently record incidents and work requests in the Service Management Tool, Service Now. Previous knowledge of this tool will be highly desirable. 

To be successful, you must have an ITIL Foundation Certificate (v2 or v3) and have Technical Service Desk experience. A strong understanding and knowledge of Customer Service best practice is essential, as is knowledge of ITIL Best Practice. Experience of Networks, Telephony, Printing and SAP systems is also vital. 

If you’re ready for a new challenge in our dynamic retail environment, apply online now.

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