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I started as an Assistant Manager

My name is Steven, I’ve been working at Harrods for two and a half years. I started as an Assistant Manager in Toys, towards the end of this period I worked on our masterplan, moving the department to its new space on the fourth floor. Once that was complete I had the pleasure of managing Christmas World for six months. After Christmas World I was promoted to Sales Manager for our Gift Shop – helping move the department to its fresh new home on the lower ground floor, was an absolute proud moment for all.
 
And now I’m excited to share that I have secured an internal secondment as a Customer Service Manager. I am a big believer that Sales & Service go hand in hand, so this move will give me a great insight into how we achieve both.
 
My favourite memory at Harrods has to be working in the Christmas World department. It was a record-breaking year for us and one big team effort. It was a little weird to hear Christmas music in August when it was 30 degrees outside. But a great sense of accomplishment. We all came together, the Buying team, Visual Merchandising team and lots of other stakeholders to create a “Fantastica” Harrods Christmas. There truly is nothing like a Harrods Christmas.
 
I love Harrods, it fits with my values. Being able to come into work and be yourself brings out the best in our people. There are always lots of opportunities to grow and that’s what is unique here. The opportunity to move laterally and expand your skill set is what I love – in my time at Harrods I’ve had four roles which have all helped me develop a wider understanding of the business and set me up for the role I am in today. 
 
Outside of work I just gave up playing semi-professional football. On my days off I love spending time with my family – taking my two children to cricket – walking the dog. As a family we go camping every summer – those precious moments with my family are what matters to me. 
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