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One opportunity can change your career

I’m Errol, the Continuous Improvement Manager at Harrods. This is my career story.
 
It all started in May 2011; I graduated in History and Politics. I came across the opportunity to join as a Summer Temp through a friend who was currently working at Harrods. I thought yes, I know that place, I’m going to go for it. Once my interview was confirmed I bought my first ever three piece suit, got ready to go, completed my interview and found out straight after I had secured the role. After my contract was up I was invited back in November to join as a Christmas Temp.
 
When a role became available to join the team permanently I applied and was successful. I was always determined to stay; I worked hard and asked for additional responsibilities to work towards the Team Leader position I really wanted, once a position became available I applied and was successful. I was really happy, but it was also a little scary. It was my first promotion, and I was going to be leading my colleagues. My managers really supported me in this new role and provided me with bespoke training so I could work on my leadership skills.
 
Five months later a Customer Service Manager position became available. And I knew I could do it, I had lots of open conversations with my manager about whether I was ready for this. And I worked hard to showcase what made me unique for the role – I was successful and really happy, it was a great role for me. I spent two years working with our vendors, buying and retail colleagues to improve how we work together. The aim was to ensure our customers had the most remarkable customer service experience. 
 
And then it was time to venture out of my comfort zone. I completed an internal secondment as a Senior Customer Service Manager – my first leadership role supporting newly recruited Customer Service Managers. My main focus was to welcome our new recruits to the family, and get them ready to create magic the Harrods way. After seven months I was promoted to Customer Service General Manager and took on additional responsibilities of leading our famous Green Men and Welcome Hosts. 

I absolutely enjoyed this role, solving problems and bringing solutions to life. This helped me secure an internal secondment as a Continuous Improvement Manager. And here I am, a year later. Put simply, my role is to ensure our Customer Service team always have the tools and capabilities to fulfil their roles and deliver The Art of the Possible. 

If I have one piece of advice for anyone applying for a role with us. Grab that opportunity. 

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