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Customer Experience

Personal Shopping


Our By Appointment Personal Shopping team provides personalised wardrobes, luxury exclusives and couture presentations to our high-end Womenswear customers. They combine their exceptional understanding of our customer’s taste with their deep knowledge of the latest trends to set a new standard in personal service.

People Stories
There is always someone who will listen
There is always someone who will listen
We’re proud to say we have employees that are qualified as Mental Hea...
Proud Father
Proud Father
I'm Alex, the Creative Visual Director at Harrods. Put simply, I’m re...
Marking milestones
Marking milestones
Yesterday we celebrated some amazing milestones for our people. Collectivel...
We are a Top Employer (again)
We are a Top Employer (again)
We have been certified as one of 2019’s top employers in the UK by in...

We are proud to have been awarded