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Marketing

CRM


By analysing customer trends and behaviour, through our world-class Harrods Rewards loyalty programme and other databases, our CRM team helps the business to understand the market and also executes relevant marketing communications to encourage our customers to shop in-store and online.

People Stories
Meet Matt - Campaign Analyst and HMP Gradutate
Meet Matt - Campaign Analyst and HMP Gradutate
Matt, Campaign Analyst in the Customer Insight team tells us about his role...
Meet Victoria - Guest Shopping Manager
Meet Victoria - Guest Shopping Manager
Victoria who has moved up from Guest Shopping Assistant Manager to Guest Sh...
Meet Uxue - Events Assistant
Meet Uxue - Events Assistant
Uxue Aira has moved from Front of House Coordinator at By Appointment to Ev...
Meet Nadja - CRM Store Communications Assistant
Meet Nadja - CRM Store Communications Assistant
Nadja has moved from Assistant Manager in Designer Collections to CRM Store...

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