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Marketing

CRM


By analysing customer trends and behaviour, through our world-class Harrods Rewards loyalty programme and other databases, our CRM team helps the business to understand the market and also executes relevant marketing communications to encourage our customers to shop in-store and online.

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People Stories
When anything is possible, what can’t be done?
When anything is possible, what can’t be done?
I remember returning back from maternity leave after having my son Finn bac...
Our message to you on Covid-19
Our message to you on Covid-19
Dear candidates,  As an employer, our primary consideration is to ensu...
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Hello, my name is Louisa. I joined Harrods last year and am the Head of Ins...
We are Harrods
We are Harrods
We’re delighted to have won Employer Brand of the year at the Employe...

We are proud to have been awarded