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Customer Experience

Customer Service


Our Customer Service Team's mission is to be a world-class, service-focused team that delivers a bespoke experience for every customer, surprising and delighting them and increasing their loyalty to Harrods. And to ensure we do so, we listen to customer feedback and capture it in a way that allows us to support the business to identify trends and make informed decisions with the customer at the heart.

Everything the team does is about supporting seamlessly the customer's needs at any given point during their multi-channel journey to ensure we keep exceeding their expectations and keep reflecting our luxury brand. Supported by the right systems and Managers, our Customer Service Specialists, Shop Floor Customer Service Hosts and Customer Services Advisers all work together and go the extra mile to deliver an exceptional experience for every visitor to our store.

People Stories
What makes me happy by Elizabeth
What makes me happy by Elizabeth
Today is International Day of Happiness and the theme is 'Keep Calm. Stay W...
Forever Green & Gold: Simon Davies
Forever Green & Gold: Simon Davies
After 14 years Simon Davies (Director of Finance) leaves Harrods to a well-...
Forever Green & Gold: Raj Assanand
Forever Green & Gold: Raj Assanand
After an incredible 45+ years with Harrods, Business Development Director R...
Uniquely Jake: Wine Crates to Coffee Table
Uniquely Jake: Wine Crates to Coffee Table
Hi everyone, my name is Jake. I have worked at Harrods for 21 years. I star...

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