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Retail

Management


At the heart of our success are our customers. They are the reason we exist, and we never forget it. We’re world famous for offering the highest possible standards of customer service and experience, yet our customer expectations are continually evolving. As a Manager at Harrods you will be part of inspiring, coaching and developing your team to enjoy and excel in their roles.

Assistant Managers

Our Assistant Managers are at the forefront of the action, inspiring their teams to provide the very best in customer service through leading by example and coaching through the day to day. Supporting their teams to  deliver excellent results,  they handle pressure in a calm and collected manner. Commercially driven and comfortable in a dynamic and demanding environment, Assistant Managers are highly visible on the shop floor, driving sales and coordinating their team to satisfy our customers’ every desire.

Sales Managers

Sales Managers must be able to mentor and coach their Assistant Managers, overseeing the teams to ensure that they are fully supported to deliver results is at the forefront of their agenda. Comfortable with the daily demands of the shop floor our Sales Managers ensure that all operational processes and events such as sales and stock takes are well planned and flawlessly executed.

General Sales Managers

Each division in Harrods is led by a General Sales Manager who reports to a Deputy Store Director. A General Sales Managers use their entrepreneurial spirit to drive the business forward, helping to develop and implement our Retail Ambition to ensure that our customers are at the heart of all that we do. Our General Sales Managers are resilient and politically savvy, with a natural ability to build strong relationships across the business to make change happen. 


 

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