Private Shopping
As custodians of a unique legacy, we are dedicated to making anything possible for our clients. From the rarest, most unique products and money-can’t-buy moments, to wondrously immersive events and extraordinary invitation-only showcases, we create moments of magic.
Our deep investment in our clients’ happiness means we are always delighted to go above and beyond to realise their dreams. A true measure of our success is the service we provide. It fosters personal relationships that create a meaningful sense of belonging with Harrods.
The Harrods Penthouse is where over 175 years of heritage and reputation meet contemporary luxury knowledge and expertise. Our uniquely British blend of storied history sets the stage for an encounter with the extraordinary. It is a deeply personal experience, where every moment is a discovery. It’s the ultimate expression of the Harrods experience, bringing together the exceptional and rare, in-house and brand partner expertise, and truly experiential moments.
Life as a Private Client Manager
Meet Danijela, who started her career at Harrods 22 years ago. Watch as she shares what it's like to be a Private Client Manager at Harrods Private Shopping, where each day brings new challenges and rewards.
Within the next year, we are expanding our Private Shopping team, and with this, comes many more job opportunities. We are looking to recruit Private Shoppers, Private Shopping Managers, Client Experience Hosts and Waiters and many more. Each of the roles that we are recruiting for are vital to the success of our department and our client’s experience with us; we are looking for individuals who strive to provide world class customer service, always looking to exceed our clients expectations and follow our values throughout their day-to-day.
Key Roles
Heading
Private Shopping Assistants
The role of the Private Shopping Assistant is to support our team of Private Client Managers (PCM’s), in the delivery of exceptional service to our most loyal clients. Our Client facing Private Shopping team are critical to achieving this ambition.
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. That’s where the role of Private Shopping Assistant comes in.
Private Shopping Manager
As a Private Shopping Manager you will work in partnership with the Client Relationship Manager for your portfolio of clients to identify sales and growth opportunities and you’ll translate that into clear actions and focus for your team.
Private Shopper
As a Private Shopper you will build deep authentic relationships with your portfolio of clients, anticipating their needs before they do. You’ll pair this with a global awareness of luxury trends and product developments and use your insight to make tailored recommendations. This will enable you to grow client spend in a genuine and value adding sales through service way – whilst building loyalty and advocacy for the Private Shopping service.
Private Shopping Client Experience Assistant
The Client Experience Assistant is responsible for offering a seamless and unrivalled customer journey, achieved the moment our clients walk through our doors, through personalised attention, intuitive and anticipatory service and in-depth knowledge of the breadth of Harrods services.
As Client Experience Assistant, your ability to thrive under pressure and work with efficiency and pace to successfully manage all customer expectations will be unmatched. Remaining calm and composed, you will deal with challenging situations confidently and in a professional manner, escalating issues to management when necessary. You must be a fast learner, as you will need to quickly develop a full understanding of Private Shopping and be able to communicate this to a client when asked.
Related Jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopper is to deliver exceptional service to our most loyal clients.
Reference
VAC- 28154
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers
Reference
VAC- 38946
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and mos
Reference
VAC- 36648
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallRelated Posts
Teaser
Head OfficeContent Type
Career StoriesPublish date
06/08/2023
Summary
Welcome to the Wonderful World of Private Shopping Meet Marina and Danijela as they share their captivating career journeys.
by
Harrods