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Store Services


Our Store Services experts are dedicated to making sure our customers have a truly superb experience every time they visit Harrods. That calls for a proactive approach to everything from keeping the store polished to perfection, to spotting and resolving any unexpected issues with minimum disruption to our customers’ shopping experience.

Working across a seven floor building can be a daunting task, but the quick thinking, determination and professionalism of our Service Desk and Shop Floor teams mean Harrods never looks anything less than impeccable.

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People Stories
Meet Bavneet - Customer Loyalty Team Leader
Meet Bavneet - Customer Loyalty Team Leader
Bavneet, Customer Loyalty Team Leader talks to us about her role and how he...
Meet Maksim - Porter within Personal Shopping
Meet Maksim - Porter within Personal Shopping
Maksim, Porter within Personal Shopping talks to us about his role and how ...
Meet Aaron - Lead Stock Controller in Personal Shopping
Meet Aaron - Lead Stock Controller in Personal Shopping
Aaron, Stock Controller within our Personal Shopping Department talks to us...
Juggling motherhood and leadership - interview with Fran, Head of Business Solutions, IT
Juggling motherhood and leadership - interview with Fran, Head of Business Solutions, IT
Fran Pillar, Head of Business Solutions in IT shares with us how she manage...

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