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Facilities & Operations

Store Services


Our Store Services experts are dedicated to making sure our customers have a truly superb experience every time they visit Harrods. That calls for a proactive approach to everything from keeping the store polished to perfection, to spotting and resolving any unexpected issues with minimum disruption to our customers’ shopping experience.

Working across a seven floor building can be a daunting task, but the quick thinking, determination and professionalism of our Service Desk and Shop Floor teams mean Harrods never looks anything less than impeccable.

People Stories
Something’s Cooking – The History of Food at Harrods
Something’s Cooking – The History of Food at Harrods
From Britain’s first escalator to a royal visit, the Harrods Food Ha...
Daily Bread
Daily Bread
  With new master baker Lance Gardner calling the shots, ever loaf is...
Controlling Interest – An interview with our Master Roaster Bartosz Ciapaj
Controlling Interest – An interview with our Master Roaster Bartosz Ciapaj
Coffee has been taken to the next level in the newly transformed Food Hall...
Meet Bavneet - Customer Service Team Leader
Meet Bavneet - Customer Service Team Leader
Bavneet, Customer Service Team Leader talks to us about her role and how he...

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