Operations Support Administrator

Our Store Services team is now looking for an Operations Support Administrator to deliver reliable, high-quality operational support across the department. This is a fast-paced role at the centre of Harrods operations, where you will play a key part in ensuring processes run efficiently and deadlines are met.  

This is a full-time, Monday to Friday, on-site role based at Harrods. Due to the nature of our business being a live operation, we require a consistent presence on site to support our teams and ensure our high standards are met.  

About the Role  

Reporting to the Operations Support Assistant Manager, you will work closely with colleagues across Store Services to manage and coordinate critical administrative functions. You will maintain control of schedules, documentation and operational workflows, ensuring the department operates with precision and pace.  

This role combines essential daily tasks, such as data entry and schedule management, with impactful and varied work including creating team presentations, designing training packs, supporting high-profile projects and collaborating with departments such as Retail, HR and Kitchen Production.  

You will:  

• Take ownership of major projects such as new area openings, walkthroughs, layout checks and cleaning schedules to maintain Harrods’ standards.  
• Build strong working relationships with sub-contractors and internal stakeholders to meet operational objectives.  
• Produce high-quality presentations, reports and operational documentation for the management team.  
• Manage store orders, maintain stock availability and monitor project timelines to ensure delivery against targets.  
• Provide structured administrative support, including meeting coordination, agendas, minutes and action tracking.  
• Plan staff allocation and keep the events diary accurate, logging service requests and overtime.  
• Oversee document control and maintain compliant filing systems.  
• Support Store Development handovers and contribute to project planning using timelines, schedules and milestones.  

At Harrods, no two days are the same. This is a rare opportunity to work at the operational heart of our iconic store, where your role is varied, proactive and full of opportunities to learn and progress. You will be central to our operation, connecting with multiple areas of the business and contributing to projects that shape the customer experience.  

Harrods offers a range of company-wide benefits including up to 33% Harrods staff discount, subsidised medical and dental cover, discounted gym membership and more.  

About You  

You will be results-driven, organised and able to manage multiple priorities under pressure. You are confident in making decisions, delivering outcomes and ensuring commitments are met.  

You will:  

• Have a genuine drive to learn, develop and progress in the role.  
• Communicate clearly and assertively with colleagues, contractors and stakeholders.  
• Demonstrate strong Microsoft Office skills, especially in Word, Excel, PowerPoint and Outlook.  
• Work independently with confidence while collaborating effectively with others.  
• Apply a methodical and disciplined approach to organisation and time management.  
• Adapt quickly to changing priorities and operational needs.  
• Maintain accuracy and attention to detail while focusing on wider objectives.  
• Take responsibility for tasks and deliver results on time.  
• Ideally have experience in project coordination or management.  

About Us  

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences  

Our Promise to You  
 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.   
 

Uniquely You   
 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.   
 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.  
 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.