Accessibility Links
Retail

Retail Operations


Our Retail Operations Team's goal is to enhance the experience for our employees, in turn allowing them to provide an exceptional service and exceptional experience for the Harrods customer every day.

The Retail Operations division is a varied function sitting within the Retail directorate comprising of our Bespoke Alterations team - our word leading luxury Alterations Service, Transaction Services - offering frontline transactional support for the Retail teams and Retail Support - who constantly work on driving improvements and efficiencies for the Retail teams. Everyone works together and goes the extra mile to deliver an exceptional experience for every visitor to our store.


People Stories
Forever Green & Gold: Raj Assanand
Forever Green & Gold: Raj Assanand
After an incredible 45+ years with Harrods, Business Development Director R...
Uniquely Jake: Wine Crates to Coffee Table
Uniquely Jake: Wine Crates to Coffee Table
Hi everyone, my name is Jake. I have worked at Harrods for 21 years. I star...
Talks with Letitia, Head of Interior Design
Talks with Letitia, Head of Interior Design
20 years at Harrods. A team of 22 experts. And a brand-new microsite on har...
Locked Down at Harrods
Locked Down at Harrods
Once our doors closed for the day our Knightsbridge store transformed into ...

We are proud to have been awarded