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Customer Experience

Retail Operations


Our Retail Operations Team's goal is to enhance the experience for our employees, in turn allowing them to provide an exceptional service and exceptional experience for the Harrods customer every day.

The Retail Operations division is a varied function sitting within the Retail directorate comprising of our Bespoke Alterations team - our word leading luxury Alterations Service, Transaction Services - offering frontline transactional support for the Retail teams and Retail Support - who constantly work on driving improvements and efficiencies for the Retail teams. Everyone works together and goes the extra mile to deliver an exceptional experience for every visitor to our store.


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People Stories
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Meet Ruby - Transaction Service Associate
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Meet Amy - Retail Projects Executive
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Meet Clementine - High Value Transactions Associate
Meet Clementine - High Value Transactions Associate
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