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Retail

Retail Operations


Our Retail Operations Team's goal is to enhance the experience for our employees, in turn allowing them to provide an exceptional service and exceptional experience for the Harrods customer every day.

The Retail Operations division is a varied function sitting within the Retail directorate comprising of our Bespoke Alterations team - our word leading luxury Alterations Service, Transaction Services - offering frontline transactional support for the Retail teams and Retail Support - who constantly work on driving improvements and efficiencies for the Retail teams. Everyone works together and goes the extra mile to deliver an exceptional experience for every visitor to our store.


People Stories
There is always someone who will listen
There is always someone who will listen
We’re proud to say we have employees that are qualified as Mental Hea...
The perfect fit
The perfect fit
My love for Fashion Fitting started at the age of six when my mum taught me...
Proud Father
Proud Father
I'm Alex, the Creative Visual Director at Harrods. Put simply, I’m re...
Marking milestones
Marking milestones
Yesterday we celebrated some amazing milestones for our people. Collectivel...

We are proud to have been awarded