At Harrods, we ask everyone to believe in the Art of the Possible, to challenge the conventional view of what is possible and turn delivery into an art form. Our brand needs us to be Master of Luxury, Experts of Exceptional and Creators of Magic, As brands are made by people, we all have a really important role to play.

We have five employee values that will show us the way. These Values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our Values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders. We look to our leaders and manager to be role models, celebrate our values and use them as a clear lens for decision making. Our values are a critical part of our success, they help make Harrods a great place to work and enable us to deliver magical customer experiences, together.

As you live our values, we will too. At every level and in every role. 

Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for thoughtfulness, civility and care. We really care. About our people, our customers and each other. 

We believe there is great reward in going further, pushing for greater and exceeding expectations. It's our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers. 

We act all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing.

We are very proud of our trusted brand, our heritage and our store. We recognise it is our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something.

We believe we are so much better when we work together. We really value teamwork. We celebrate all cultures, backgrounds and experiences, and look outward (as well as inward) for inspiration and ideas. We are not one voice, but many, aligned by our values but free to be ourselves.