Our Promise and Values
At Harrods, we believe that anything is possible. We drive ourselves and inspire others to always push for more. We encourage and support our people to explore what they enjoy and be the best they can be. This passion to exceed is what sets us apart and is reflected in our work, our values and our culture.
We believe in doing things properly, with great care and attention to the finest detail. We recognise that we can achieve much more working together than alone and strive to create a supportive environment where collaboration is encouraged and learning freely shared.
Whilst we are defined by our British heritage, we are steadfastly global in outlook and take pleasure in celebrating all cultures, tastes and experiences. The warmth, diversity and authenticity of our people has created the exceptional service we are renowned for and the trusted brand we know today. What makes you different makes us exceptional.

Our Values
If luxury is the desire to experience the unique and seemingly impossible, our mission must be to make anything possible. This will ensure we exceed our customers' expectations in the most human, creative and magical way. This is what we are uniquely capable of doing. But we can’t do it without our people.
We have five employee values that will show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders. By living our values together we can make Anything Possible.
We Are Human
We Are Human
Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for care and civility. We really care about our people, our customers and each other.
We Strive To Exceed
We Strive To Exceed
We believe there is great reward in going further, pushing for greater and exceeding expectations. It's our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers.
We Build Trust
We Build Trust
We act at all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing.
We Take Pride
We Take Pride
We're very proud of our trusted brand, our heritage and our store. We recognise it's our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something.
We Are One
We Are One
We believe we're so much better when we work together. We celebrate all cultures, backgrounds and experiences, and look outward for inspiration and ideas. We're not one voice, but many, aligned by our values but free to be ourselves.
Our Promise to You
As you live our values, we will too, for everyone who joins us here at Harrods. These are our promises to you.
We Are Human
We Are Human
We will treat you fairly and with respect. We’ll listen to your voice and take action on what we hear about the things that are most important to you. Your Health and happiness at work will continue to be a priority for us.
We Strive To Exceed
We Strive To Exceed
We'll never stop trying to make the impossible possible and removing the obstacles that get in your way. We'll support and challenge you to be exceptional and celebrate those who go beyond for each other and for customers;
We Build Trust
We Build Trust
Our focus on people development will help you on your path for tomorrow. We act responsibly, do the right thing by you and keep a safe environment to grow and thrive. We work hard to build trust with you and want you to feel comfortable speaking up.
We Take Pride
We Take Pride
We’ll work hard to celebrate our brand and the things that make you feel proud. We'll share stories about our colleagues so you feel inspired & connected to something special. We’ll enable you to help the causes closest to your hearts.
We Are One
We Are One
We’ll nurture a collaborative spirit where team work is encouraged, celebrated, and rewarded. We’ll protect our diverse and inclusive culture where we value authenticity, individuality and personality and we celebrate what is Uniquely You.
Living Our Values

Jobs You May Be Interested In
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Services
Contract Type
Permanent
Description
We are looking for a Fashion Fitter to join our Bespoke Alterations team. This is an exciting opportunity to explore your passion in fashion fittings through working across a broad range of luxurious
Reference
VAC- 47050
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Management
Contract Type
Permanent
Description
We’re currently looking for full time Team Managers to join our welcoming and close-knit team within Harrods’ vibrant and bustling Food Halls.Team Managers are instrumental in supporting the Departmen
Reference
VAC- 45584
Expiry Date
01/01/0001
Job managed by:
Unnati GandhiJob managed by:
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Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
We have an exciting opportunity for a Restaurants Events Executive to join our Harrods Restaurants Events Team. This position will support the delivery and execution of both the Harrods Events Strateg
Reference
VAC- 47147
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Knightsbridge
Job Type
Part Time
Sector
Front of House
Contract Type
Permanent
Description
We are now looking for fully flexible waiters for 16-hour flexi roles to join our teams and to bring our vision to life. This is your chance to be part of something truly spectacular. Join us in creat
Reference
VAC- 46703
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
PR and Corporate Comms
Contract Type
Permanent
Description
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Reference
VAC- 46226
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbySalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for an Online Concession Coordinator for the Digital team here at Harrods. This role will be will be at the core of the day-to-day functions of an iconic luxury e-tailing site.The Role
Reference
VAC- 46968
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Finance, Legal and Internal Audit
Contract Type
Fixed Term
Description
We’re currently looking for a Payment Reconciliation Specialist to join our established and knowledgeable Finance team here at Harrods on a fixed term contract for 9 months. Reconciling and investigat
Reference
VAC- 46960
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
IT
Contract Type
Permanent
Description
We are looking for a People MI Analyst to join our Workday team here at Harrods. The role will also work closely with our HR Operations and HRIS Teams to deliver key projects and ensure stakeholders h
Reference
VAC- 46765
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for a PPC executive to join our Digital team here at Harrods. You will support In delivering the PPC strategy to drive business goals.About the RoleThe PPC executive will be optimising
Reference
VAC- 46329
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
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Location
Location
Hammersmith
Job Type
Full Time
Sector
Creative, Marketing and Partnerships
Contract Type
Permanent
Description
.We are looking for a Loyalty Executive to join our Loyalty team here at Harrods. You will be responsible for creating and executing end-to-end loyalty initiatives which engage and delight
Reference
VAC- 45783
Expiry Date
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