Our Promise and Values
At Harrods, we believe that anything is possible. We drive ourselves and inspire others to always push for more. We encourage and support our people to explore what they enjoy and be the best they can be. This passion to exceed is what sets us apart and is reflected in our work, our values and our culture.
We believe in doing things properly, with great care and attention to the finest detail. We recognise that we can achieve much more working together than alone and strive to create a supportive environment where collaboration is encouraged and learning freely shared.
Whilst we are defined by our British heritage, we are steadfastly global in outlook and take pleasure in celebrating all cultures, tastes and experiences. The warmth, diversity and authenticity of our people has created the exceptional service we are renowned for and the trusted brand we know today. What makes you different makes us exceptional.

Our Values
If luxury is the desire to experience the unique and seemingly impossible, our mission must be to make anything possible. This will ensure we exceed our customers' expectations in the most human, creative and magical way. This is what we are uniquely capable of doing. But we can’t do it without our people.
We have five employee values that will show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods. We use our values to illustrate how we want to be with each other, with customers, with suppliers and other stakeholders. By living our values together we can make Anything Possible.
We Are Human
We Are Human
Our people make the difference and set us apart. We are warm, curious, humble and genuinely interested in others. We believe there is no substitute for care and civility. We really care about our people, our customers and each other.
We Strive To Exceed
We Strive To Exceed
We believe there is great reward in going further, pushing for greater and exceeding expectations. It's our pleasure to bring magic and create marked moments of delight. This is what drives us to go beyond, for each other, and for our customers.
We Build Trust
We Build Trust
We act at all times with initiative, confidence, good manners, integrity and discretion. We work hard to continuously build our knowledge and cherish our relationships to be trusted experts and guides. We act responsibly and do the right thing.
We Take Pride
We Take Pride
We're very proud of our trusted brand, our heritage and our store. We recognise it's our people who bring the brand to life by doing things properly, taking ownership and being attentive to detail. We believe every detail matters, and everything means something.
We Are One
We Are One
We believe we're so much better when we work together. We celebrate all cultures, backgrounds and experiences, and look outward for inspiration and ideas. We're not one voice, but many, aligned by our values but free to be ourselves.
Our Promise to You
As you live our values, we will too, for everyone who joins us here at Harrods. These are our promises to you.
We Are Human
We Are Human
We will treat you fairly and with respect. We’ll listen to your voice and take action on what we hear about the things that are most important to you. Your Health and happiness at work will continue to be a priority for us.
We Strive To Exceed
We Strive To Exceed
We'll never stop trying to make the impossible possible and removing the obstacles that get in your way. We'll support and challenge you to be exceptional and celebrate those who go beyond for each other and for customers;
We Build Trust
We Build Trust
Our focus on people development will help you on your path for tomorrow. We act responsibly, do the right thing by you and keep a safe environment to grow and thrive. We work hard to build trust with you and want you to feel comfortable speaking up.
We Take Pride
We Take Pride
We’ll work hard to celebrate our brand and the things that make you feel proud. We'll share stories about our colleagues so you feel inspired & connected to something special. We’ll enable you to help the causes closest to your hearts.
We Are One
We Are One
We’ll nurture a collaborative spirit where team work is encouraged, celebrated, and rewarded. We’ll protect our diverse and inclusive culture where we value authenticity, individuality and personality and we celebrate what is Uniquely You.
Living Our Values

Jobs You May Be Interested In
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Distribution and Warehouse
Contract Type
Fixed Term
Description
Our Distribution team are now looking for a Dispatch Operative to support the Nights Dispatch department in our Knightsbridge store. The dispatch team ensures all customer orders in the department are
Reference
VAC- 47544
Expiry Date
01/01/0001
Job managed by:
Rosie StevensJob managed by:
Rosie StevensSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Back of House
Contract Type
Permanent
Description
Here at Harrods, we currently house more celebrity chefs, exclusive dining brands and unique food halls than any other location in the UK. As a Sous Chef, you will be joining a passionate, supportive,
Reference
VAC- 46735
Expiry Date
01/01/0001
Job managed by:
Valentina SegantinJob managed by:
Valentina SegantinSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for a Junior Data Scientist to join our Data Science team here at Harrods. You will be a part of our digital transformation, at a time where we are investing heavily in both our techno
Reference
VAC- 48139
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
Do you have online administration experience, keen to step up into a broader role for our prestigious online brand?About the Role We’re looking for someone to join the online concessions team, able to
Reference
VAC- 47956
Expiry Date
01/01/0001
Job managed by:
Sophia OsmanJob managed by:
Sophia OsmanSalary
Location
Location
Thatcham
Job Type
Full Time
Sector
Distribution and Warehouse
Contract Type
Permanent
Description
Our Distribution team in Thatcham is now looking for a Marshalling Operative to join us on a fixed late shift from 3pm–11pm, Monday to Friday. You’ll be part of a supportive, close-knit team working b
Reference
VAC- 47714
Expiry Date
01/01/0001
Job managed by:
Rosie StevensJob managed by:
Rosie StevensSalary
Location
Location
Thatcham
Job Type
Full Time
Sector
Distribution and Warehouse
Contract Type
Fixed Term
Description
Our Distribution team is now looking for Warehouse Operatives to join us at our Thatcham site for the high season during the Christmas period. This is a fantastic opportunity to be part of a collabora
Reference
VAC- 47632
Expiry Date
01/01/0001
Job managed by:
Rosie StevensJob managed by:
Rosie StevensSalary
Location
Location
Thatcham
Job Type
Full Time
Sector
Distribution and Warehouse
Contract Type
Permanent
Description
Our Transport team are looking for a skilled HGV Driver to play a vital role in keeping Harrods moving. Based at our Thatcham site, you will be at the heart of our operation, ensuring world-class prod
Reference
VAC- 48048
Expiry Date
01/01/0001
Job managed by:
Rosie StevensJob managed by:
Rosie StevensSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Management
Contract Type
Permanent
Description
At Harrods, we’re not just a store — we’re a global destination for the most coveted luxury fashion brands, including the finest in childrenswear. From designer mini-me collections to the best in baby
Reference
VAC- 47618
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Management and Support
Contract Type
Permanent
Description
We have an exciting opportunity for a Restaurants Events Executive to join our Harrods Restaurants Events Team. This position will support the delivery and execution of both the Harrods Events Strateg
Reference
VAC- 47147
Expiry Date
01/01/0001
Job managed by:
Freja KaneJob managed by:
Freja KaneSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
eCommerce, Digital and Insights
Contract Type
Permanent
Description
We are looking for an Online Concession Coordinator for the Digital team here at Harrods. This role will be will be at the core of the day-to-day functions of an iconic luxury e-tailing site.The Role
Reference
VAC- 46968
Expiry Date
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