As part of Mental Health Awareness Week, we’re spotlighting colleagues across Harrods. This year’s theme is Community, and we're exploring the ways our people find connection, support, and balance in their lives. We sat down with Allison, Safe Deposits Manager at Harrods, to talk about how a life-changing diagnosis reshaped her perspective on mental well-being – and why community, faith, and small everyday moments continue to keep her grounded.
Harrods: Hi Allison, thank you so much for taking the time to talk with us. To start us off, what does mental well-being mean to you?
Allison: For me, mental well-being means being able to wake up each day with the resilience and ability to get through it. It’s that inner strength that helps you move forward, no matter what’s going on.
Harrods: What does maintaining your own mental well-being look like for you?
Allison: I try to be a really positive person, but the truth is, you can’t be positive all the time, and that’s okay. I’ve learned that I really need fresh air to feel grounded. Even just walking around the corner can help me start the day right.
I’d say the real turning point for me came in 2017, when I was diagnosed with cancer. That’s when I truly understood how vital mental well-being is. Despite having a strong community around me, my faith, my family, I realised I needed something just for myself. One of the simplest things that brought me peace was going to charity shops. That little routine, just once a week, was part of how I coped.
Harrods: That’s really powerful. So taking those small steps, like a walk or a visit to a shop, helped you?
Allison: Absolutely. After one of my operations, I remember telling my mum, “I need to get out.” I barely had any energy, but we took the bus to Romford and just walked around a bit. That was my turning point. It reminded me how important the little things are. You don’t need something huge to feel better. A quick chat with my Dad on the phone or a prayer together could give me a lift. Those tiny acts of care made all the difference.
Harrods: Can you share a moment when you discovered the importance of taking care of your mental well-being?
Allison: Definitely during my cancer journey. Before that, I didn’t give it much thought. If I had a bad day, I’d just brush it off. But during treatment, my doctor recommended I speak to a counsellor. At first, I thought, “I’m fine, I don’t need to talk to anyone.” But she said, “You might be okay now, but it helps to speak to someone.”
And I’m so glad I did. I saw a counsellor once a month for a year, just one hour each time, and it made a world of difference. It was a space outside of family and friends where I could really open up. They helped me see I was already doing the right things, but I just needed a bit of guidance. That support helped me get through the darkest moments.
Harrods: That’s such an important reminder. We don’t have to go through things alone. But at the same time, sometimes being alone is what we need. Did you find that balance helped?
Allison: Definitely. I had days where I just wanted to be by myself, and that was okay. Sometimes, society tells us we have to keep going or stay strong, but what I needed was quiet. Just to think. Just to be. And in that space, I could start to make sense of things.
That time alone helped me appreciate the people around me even more, my parents, especially my mum, who stayed by my side through everything. But I also learned how much I needed to understand myself.
Harrods: That brings us nicely to the theme of this year’s Mental Health Awareness Week: community. Who would you say has been your main source of support?
Allison: My family, without a doubt. But I also want to give a special shoutout to my church family. They stepped up in a way that was so gentle, so thoughtful. They weren’t overwhelming or constantly checking in, it was the small things. A kind message. A phone call. Dropping off food so I didn’t have to cook. Someone once told me to try turmeric for the nausea I was dealing with. Just those thoughtful gestures made such a difference.
At the time, my extended family in Ecuador didn’t know what I was going through, I didn’t want to worry them. So my church family became that replacement. They supported not just me, but also my parents. And I’ll never forget that.
Harrods: That’s beautiful. And now that you’re on the other side of that experience, have you found yourself becoming that support for others?
Allison: Yes, and I think that’s so important. Once I was well enough, I made a point of reaching out to people. A simple message like “How are you?” or “Thinking of you” can go a long way. And sometimes, people reply saying, “Actually, I’m not doing great.”
Mental health can be invisible. You never know what someone is carrying. So I’ve learned to give space, to check in, and just be there in a quiet way, the same way others were there for me.
Harrods: That’s such a meaningful reflection. You’ve turned your experience into something that uplifts others. And I love how it shows that community isn’t just about receiving support, it’s about becoming that support when you can.
Now, looking back at everything you’ve been through, what would you say to your younger self, the Allison who felt like her world had just turned upside down?
Allison: I’d say, you’re stronger than you think. And it’s okay to have days when you’re not okay. Don’t feel guilty for resting. Don’t be afraid to lean on others. Take one step at a time, and trust that things will get better. You’ll laugh again. You’ll walk into charity shops again. You’ll get married. Life will feel full again. You just need to keep going, gently.
Harrods: Thank you so much, Allison. This has been such an honest and powerful conversation. Thank you again for sharing so openly, and for reminding us of the power of small acts, strong communities, and quiet strength.
Let’s Stay in Touch
Our Values
We have five employee values that show us the way. These values are the behaviours and ways of working that we attach the most importance to at Harrods.
We use our values to illustrate how we want to be with each other, with customers, suppliers and other stakeholders. By living our values together we can make Anything Possible.
Latest jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
What is the Talent Community?Our Talent Community is a space for passionate individuals who want to shape the future of Home. By joining, you’ll stay connected, updated, and considered for upcoming op
Reference
VAC- 55425
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Customer Service
Contract Type
Fixed Term
Description
We are now looking for a Customer Service Advisor to join us at Harrods as part of our Contact Centre team. In this role, you will share your knowledge on our products, services, and the heritage of H
Reference
VAC- 55421
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Edinburgh
Job Type
Full Time
Sector
Sales Associate
Contract Type
Permanent
Description
H beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience ou
Reference
VAC- 54201
Expiry Date
01/01/0001
Job managed by:
Pauline Stretton-DrouetJob managed by:
Pauline Stretton-DrouetSalary
Location
Location
Lakeside
Job Type
Full Time
Sector
H beauty
Contract Type
Permanent
Description
We’re currently looking for a Beauty Concierge to join our welcoming and close-knit H beauty team.H beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrod
Reference
VAC- 53491
Expiry Date
01/01/0001
Job managed by:
Pauline Stretton-DrouetJob managed by:
Pauline Stretton-DrouetSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Security
Contract Type
Permanent
Description
We are looking for a Transaction Services Assistant to join our fast-paced and diverse Transaction Services team. This role specialises in supporting the Retail teams across Harrods with large and com
Reference
VAC- 55424
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Security
Contract Type
Permanent
Description
Our Transaction Services team are looking for a High Value Cash Associate to join our ever growing team here at Harrods. As a High Value Cash Associate you will be responsible for providing support to
Reference
VAC- 55423
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Retail Management
Contract Type
Permanent
Description
The Wellness Clinic at Harrods unites the world’s best remedial, aesthetic and wellbeing specialists all under one roof. From dermatology to beauty acupuncture, full-body cryotherapy to mindfulness, t
Reference
VAC- 53884
Expiry Date
01/01/0001
Job managed by:
Pauline Stretton-DrouetJob managed by:
Pauline Stretton-DrouetSalary
Location
Location
Chester
Job Type
Full Time
Sector
H beauty
Contract Type
Permanent
Description
External Job DescriptionH beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focus
Reference
VAC- 54895
Expiry Date
01/01/0001
Job managed by:
Emily DeaconJob managed by:
Emily DeaconSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Customer Service
Contract Type
Permanent
Description
Our Customer Service Advisors deliver the highest levels of service and bespoke experiences for all Harrods customers, whether they are returning an item, giving feedback or need assistance. The team
Reference
VAC- 55422
Expiry Date
01/01/0001
Job managed by:
Amelia TahirJob managed by:
Amelia TahirSalary
Location
Location
Hammersmith
Job Type
Full Time
Sector
Buying and Merchandising
Contract Type
Permanent
Description
We are currently seeking a highly trusted Personal Assistant who will report into the Head of Own Label Buying and ensure the smooth and efficient running of their busy business area. About the Role A
Reference
VAC- 53769
Expiry Date
01/01/0001
Job managed by:
Laura StainsbyJob managed by:
Laura StainsbyDiscover more about us
Content Type
Career StoriesPublish date
08/28/2026
Summary
This is Me: John As part of Psoriasis Awareness Month, we're shining a light on John, Senior POS Support Analyst at Harrods. He shares his story of living with psoriatic arthritis, and how
Teaser
Head OfficeContent Type
Career StoriesPublish date
08/19/2026
Summary
Every Harrods marketing campaign revolved around one simple question: what will this mean to the customer? The answer shapes everything that follows, from the first creative idea to the moment a me
Teaser
Chefs & HospitalityContent Type
Career StoriesPublish date
08/18/2026
Summary
Every dish we serve a customer has to meet the Harrods standard. Food safety and quality colleagues help make that possible across our Food Halls, restaurants, production kitchens and made-in-house
Teaser
Buying & MerchandisingContent Type
Career StoriesPublish date
08/17/2026
Summary
Choosing products is the part of buying that tends to get all the attention. It’s easy to picture a diary full of trade shows, new discoveries and exciting decisions about what should appear in sto
Content Type
EventsPublish date
08/04/2026
Summary
Power of Representation Panel | South Asian Heritage Month 2026 Last week, as part of our South Asian Heritage Month celebration, colleagues joined The Power of Representation: Leadership,
Content Type
EventsPublish date
07/29/2026
Summary
Leaders in Luxury Panel From boardrooms to film sets, three incredible speakers shared reflections on representation and what it takes to break barriers and succeed on your own terms. As
Teaser
GeneralContent Type
EventsPublish date
07/08/2026
Summary
Harrods at Henley Henley Royal Regatta is one of the highlights of the British summer season, and bringing the Harrods experience to life takes collaboration across the business.Hear from c
Teaser
H beautyContent Type
Career StoriesPublish date
07/07/2026
Summary
H beauty brings the spirit of Harrods’ iconic Knightsbridge beauty halls to cities across the UK, with interactive play tables, a Harrods gift shop and signature touches that make every visit feel di
Teaser
Buying & MerchandisingContent Type
Career StoriesPublish date
07/07/2026
Summary
Exceptional customer experiences begin long before an item reaches the shop floor. At Harrods, Buying teams bring together commercial judgement and a careful eye for what feels right to build collect
Teaser
GeneralContent Type
EventsPublish date
07/06/2026
Summary
Long Service Awards 2026 “Last week, we had the pleasure of bringing colleagues together for our annual Long Service Awards. It was a special opportunity to celebrate milestones, recognise
Recently viewed jobs