Account Assistant

We are recruiting for an Account Assistant to support a fast-paced Corporate Service team, delivering exceptional client service and seamless sales support within a luxury retail environment. 

About the Role 

This role plays a key part in supporting the Corporate Service team with both sales and operational activity, ensuring a smooth end-to-end experience for Harrods corporate clients. You will act as a central point of coordination across enquiries, orders, and internal processes, while consistently delivering a high standard of service and contributing to team success. 

Key responsibilities: 

• Supporting sales enquiries and assisting with the full sales cycle from initial client contact through to final delivery 

• Managing shared inboxes and coordinating communication to ensure timely and accurate responses 

• Assisting with order processing, tracking, and fulfilment, including gift cards and large corporate orders 

• Carrying out administrative duties such as data entry, purchase orders, diary management, and reporting 

• Maintaining excellent customer service standards while building strong internal and external relationships 

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs. 

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role. 

About You 

You will bring experience working in a client-focused or B2B sales environment, with the ability to manage multiple priorities while delivering an exceptional level of service. You will be highly organised and detail-oriented, with strong communication skills and confidence working across teams and with clients. You will demonstrate a proactive mindset, responding positively to feedback and continuously striving to improve performance. You will also have the ability to build strong relationships and contribute to a collaborative team environment, while maintaining high professional standards at all times. 

You will also have: 

• Strong proficiency in Microsoft Office and experience using CRM systems 

• Excellent time management, organisational skills, and ability to multitask 

• Good understanding of the luxury retail sector and customer expectations 

About Us 

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You 

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.  

Uniquely You  

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.  

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. 

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.