Guest Relations Executive

We are seeking a Guest Relations Executive to deliver a world-class experience to every Harrods guest. 

This is your chance to be part of something truly spectacular. Join us in creating memorable experiences that will set the standard for luxury dining worldwide.
You will be joining a passionate, supportive, and award-winning dining team, all within our iconic Knightsbridge store.

About The Role

Reporting to the Guest Relations Manager, the Guest Relations Executive is a pivotal in-store role within the Harrods Restaurants team. 
As the first point of contact, you will embody our values of elegance and excellence, ensuring every interaction is seamless, memorable, and reflective of the unrivalled service that defines Harrods.

This multifaceted position focuses on delivering exceptional customer service, maximising footfall conversion into bookings, and ensuring operational excellence across our dining portfolio. A deep understanding of Harrods Restaurants, SevenRooms software, and exceptional communication skills are essential, allowing the Executive to represent the brand with warmth, professionalism, and commercial acumen.

Your responsibilities will also include:

• Act as the in-store ambassador for Harrods Restaurants, delivering five-star service and expert recommendations.
• Build rapport with guests, including VIPs and VICs, ensuring personalised, seamless, and memorable experiences.
• Escort and host guests where needed, coordinating with internal teams to provide discreet, high-touch service.
• Capture guest feedback and insights, sharing trends with management to support development and loyalty initiatives.
• Lead agency and host team briefings to ensure awareness of daily restaurant priorities, gaps, and upsell opportunities.

About You 

You will have a strong understanding of the London market, with a proactive approach to identifying new business opportunities in line with the wider Guest Relations strategy. As the main point of contact for teams across Harrods – including Private Shopping, brand partners, and concierge desks – you’ll use your excellent communication skills to build lasting internal and external relationships.

You will also have: 

• Strong time-management, multi-tasking, and organisational ability.
• •    Commercial awareness, with a natural approach to upselling and driving trade.
• Positive, proactive attitude with flexibility to work weekends, late evenings, and bank holidays.
• Excellent attention to detail in all aspects of guest interaction and reporting.
• Confident working independently and using initiative.
• Remain informed on Harrods retail departments, store plan, and seasonal campaigns to align restaurant suggestions accordingly.

About Us

As the world’s leading luxury retail emporium, we make the impossible possible, and our hospitality offer is evolving and expanding rapidly across our stores. We are a welcoming and close-knit family who are passionate about food and beverage, and aim to create magic and memorable experiences for every customer, every day.

Our Promise to You

Our standards and expectations are high, but it also means you’ll have the satisfaction of helping to create a uniquely magical experience. Since Harrods conception over 170 years ago, our Food and Beverage Team has grown to over 400, and this couldn’t have been done without placing our value in our workforce.

In joining the Harrods Team, you will receive:

• A competitive salary plus service charge
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries, and grow an exciting career within Harrods
• Access to a staff Canteen
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off!
• Up to 33% Harrods discount

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods