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Customer Experience

Customer Experience


The Harrods customer shopping experience goes far beyond our shop floor sales employees. That’s why we have dedicated teams focused on delivering an outstanding customer experience. From our Visual Merchandising Teams who ensuring perfect product presentation throughout the store, to our hop floor based Customer Loyalty hosts who use their extensive knowledge of the store to provide a warm welcome and offer guidance to customers about anything and everything, to our BY APPOINTMENT Personal Shopping team and our 24/7 SIA licensed uniformed security officers offer a first response to any first aid or emergency situations, all have a mission to provide an exceptional experience to each our customers.

Latest jobs

People Stories
Meet Áine- Customer Loyalty Advisor
Meet Áine- Customer Loyalty Advisor
Áine is a Customer Loyalty Advisor and tells us what it is like...
Meet Ruby - Transaction Service Associate
Meet Ruby - Transaction Service Associate
What steps did you take to gain your position? I spent two months working i...
Meet Amy - Retail Projects Executive
Meet Amy - Retail Projects Executive
Describe a moment that has made you feel proud to work at Harrods Every da...
Meet Hamza - Stylist
Meet Hamza - Stylist
From Sales Associate in Men’s International to Stylist, Hamza tells u...

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