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Customer Experience

Customer Experience


The Harrods customer shopping experience goes far beyond our shop floor sales employees. That’s why we have dedicated teams focused on delivering an outstanding customer experience. From our Visual Merchandising Teams who ensuring perfect product presentation throughout the store, to our hop floor based Customer Loyalty hosts who use their extensive knowledge of the store to provide a warm welcome and offer guidance to customers about anything and everything, to our BY APPOINTMENT Personal Shopping team and our 24/7 SIA licensed uniformed security officers offer a first response to any first aid or emergency situations, all have a mission to provide an exceptional experience to each our customers.

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People Stories
The diary of a Personal Assistant
The diary of a Personal Assistant
  We managed to get a meeting into our fabulous Personal Assistan...
We are a Top Employer (again)
We are a Top Employer (again)
We have been certified as one of 2019’s top employers in the UK by in...
My name is Arnie
My name is Arnie
Most people that meet Arnie recognise him as a Green Man. To us he is our f...
A few months in, first impressions
A few months in, first impressions
Having started his newly created role a few months ago we caught up with Ma...

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