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Customer Experience

Customer Experience


The Harrods customer shopping experience goes far beyond our shop floor sales employees. That’s why we have dedicated teams focused on delivering an outstanding customer experience. From our Visual Merchandising Teams who ensuring perfect product presentation throughout the store, to our hop floor based Customer Loyalty hosts who use their extensive knowledge of the store to provide a warm welcome and offer guidance to customers about anything and everything, to our BY APPOINTMENT Personal Shopping team and our 24/7 SIA licensed uniformed security officers offer a first response to any first aid or emergency situations, all have a mission to provide an exceptional experience to each our customers.

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People Stories
What makes me happy by Elizabeth
What makes me happy by Elizabeth
Today is International Day of Happiness and the theme is 'Keep Calm. Stay W...
Forever Green & Gold: Simon Davies
Forever Green & Gold: Simon Davies
After 14 years Simon Davies (Director of Finance) leaves Harrods to a well-...
Forever Green & Gold: Raj Assanand
Forever Green & Gold: Raj Assanand
After an incredible 45+ years with Harrods, Business Development Director R...
Uniquely Jake: Wine Crates to Coffee Table
Uniquely Jake: Wine Crates to Coffee Table
Hi everyone, my name is Jake. I have worked at Harrods for 21 years. I star...

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