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Customer Experience

Customer Experience


The Harrods customer shopping experience goes far beyond our shop floor sales employees. That’s why we have dedicated teams focused on delivering an outstanding customer experience. From our Visual Merchandising Teams who ensuring perfect product presentation throughout the store, to our hop floor based Customer Loyalty hosts who use their extensive knowledge of the store to provide a warm welcome and offer guidance to customers about anything and everything, to our BY APPOINTMENT Personal Shopping team and our 24/7 SIA licensed uniformed security officers offer a first response to any first aid or emergency situations, all have a mission to provide an exceptional experience to each our customers.

Latest jobs

People Stories
Meet Maksim - Porter within Personal Shopping
Meet Maksim - Porter within Personal Shopping
Maksim, Porter within Personal Shopping talks to us about his role and how ...
Meet Aaron - Lead Stock Controller in Personal Shopping
Meet Aaron - Lead Stock Controller in Personal Shopping
Aaron, Stock Controller within our Personal Shopping Department talks to us...
Meet Skirmante- Transaction Assistant
Meet Skirmante- Transaction Assistant
We catch up with Skirmante who is our Transaction Assistant to find out mor...
Meet Ruby - Transaction Service Associate
Meet Ruby - Transaction Service Associate
What steps did you take to gain your position? I spent two months working i...

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