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Customer Experience

Customer Experience


The Harrods customer shopping experience goes far beyond our shop floor sales employees. That’s why we have dedicated teams focused on delivering an outstanding customer experience. From our Visual Merchandising Teams who ensuring perfect product presentation throughout the store, to our hop floor based Customer Loyalty hosts who use their extensive knowledge of the store to provide a warm welcome and offer guidance to customers about anything and everything, to our BY APPOINTMENT Personal Shopping team and our 24/7 SIA licensed uniformed security officers offer a first response to any first aid or emergency situations, all have a mission to provide an exceptional experience to each our customers.

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People Stories
There is always someone who will listen
There is always someone who will listen
We’re proud to say we have employees that are qualified as Mental Hea...
I started as an Assistant Manager
I started as an Assistant Manager
My name is Steven, I’ve been working at Harrods for two and a half ye...
A very Harrods Christmas in Shanghai
A very Harrods Christmas in Shanghai
I’m Jennifer, the Visual Merchandising Manager here at Harrods. Put s...
One opportunity can change your career
One opportunity can change your career
I’m Errol, the Continuous Improvement Manager at Harrods. This is my ...

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