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Customer Experience

Customer Experience


The Harrods customer shopping experience goes far beyond our shop floor sales employees. That’s why we have dedicated teams focused on delivering an outstanding customer experience. From our Visual Merchandising Teams who ensuring perfect product presentation throughout the store, to our hop floor based Customer Loyalty hosts who use their extensive knowledge of the store to provide a warm welcome and offer guidance to customers about anything and everything, to our BY APPOINTMENT Personal Shopping team and our 24/7 SIA licensed uniformed security officers offer a first response to any first aid or emergency situations, all have a mission to provide an exceptional experience to each our customers.

Latest jobs

People Stories
It's more than a job
It's more than a job
I have been a Uniformed Security Officer for two years at Harrods. And I lo...
Like Father, like Son
Like Father, like Son
Father, Jasko and son, Andrej are both Uniformed Security Officers at Harro...
Proud Father
Proud Father
I'm Alex, the Creative Visual Director at Harrods. Put simply, I’m re...
My three month journey by Cheng
My three month journey by Cheng
Three months into my brand new role as a Customer Service Advisor and my fi...

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