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Customer Experience

Customer Experience


The Harrods customer shopping experience goes far beyond our shop floor sales employees. That’s why we have dedicated teams focused on delivering an outstanding customer experience. From our Visual Merchandising Teams who ensuring perfect product presentation throughout the store, to our hop floor based Customer Loyalty hosts who use their extensive knowledge of the store to provide a warm welcome and offer guidance to customers about anything and everything, to our BY APPOINTMENT Personal Shopping team and our 24/7 SIA licensed uniformed security officers offer a first response to any first aid or emergency situations, all have a mission to provide an exceptional experience to each our customers.

People Stories
Food for thought
Food for thought
Today is Earth Day and the theme is climate action. Food waste is a serious...
When anything is possible, what can’t be done?
When anything is possible, what can’t be done?
I remember returning back from maternity leave after having my son Finn bac...
We are Harrods
We are Harrods
We’re delighted to have won Employer Brand of the year at the Employe...
My family for 20 years
My family for 20 years
My name is Marietta, on Monday 1st of November 1999, I arrived in London, v...

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