Beauty Services Manager

We are looking for a Beauty Services Manager to lead the teams across all of our beauty services in Harrods. Joining this team means joining the world leader in beauty, at the cutting edge of innovation and above all, it means becoming part of a talented and inspiring team.

About the Role

This role requires you to be highly visible on the shop floor with your teams as well as setting the vision, standards and expectations for your management team. You will be accountable for the delivery of business performance from a sales, service and experience perspective, including all aspects of operational leadership from building high performing teams to creating a sales through service culture.

Reporting into the Beauty Services General Manager, you will have a quarterly plan in place and will always be looking 2-3 months ahead, thinking about what’s coming up, whether that be people resource requirements, stock, space or any other type of resource your area needs to succeed.

About You

You’ll embrace our entrepreneurial spirit in everything you do; always challenging yourself to new ways of operating. That means looking for innovative solutions, sustainable developments, and having the freedom to go beyond the ordinary.

You’ll be a role model for working to a customer-led approach; prioritising the customer journey and business objectives whilst working in alignment with Brand Partners and internal business partners, working towards a single vision for trade recovery and unilateral growth.

You will also:

• Be a role model for exceptional luxury standards and help the team to be creative and engaging in how they set the tone and all standards across the floor.
• Have an understanding of the beauty customer profiles to identify prospective clients.
• Have the ability to coach and manage a team of managers.
• Be experienced in working in a beauty service lead environment.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

For our part, we'll recognise your ideas with excellent opportunities for long-term career progress, plus a strong package. This includes generous pension and life insurance, staff discounts of up to 33% on Harrods' products, 25 days' holiday and your birthday off.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods