Natasha Coventry-Marshall
and I manage this role.
Resourcing Partner
Client Relationship Assistant
- Full Time
- Knightsbridge
- Permanent
- Private Shopping
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Client Relationship Assistant is to support our Client Relationship Managers with delivering bespoke portfolio management strategies that elevate the experience of our Private Shopping Clients.
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is key to our success. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. The Client Relationship Assistant plays a fundamental role in supporting the retention of Harrods most discerning clients.
As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team.
About The Role
The key responsibility of this role is to assist with the day-to-day administrative, operational and reporting of all clientelling campaigns and initiatives to drive the performance of the Private Shopping team.
Other key responsibilities of this role include:
- Support with welcoming, engaging and acquiring new clients, including responding to client inquiries via multiple channels, scheduling client appointments and facilitating the handover to the assigned Private Shopper.
- Maintaining all activity trackers up to date, liaising with Private Shoppers to collate client feedback, waiting lists for brand and product access.
- Coordinating travel arrangements for clients and team members.
- Working alongside the Client Relationship Managers in understanding the client portfolio to support with preparation for meetings, as well as coordinating campaigns with the Loyalty team.
- Support with weekly team reporting, including liaising with stakeholders across Client Engagement and Brand Engagement teams.
About You
We are looking for an individual that is passionate about Private Shopping, who is motivated by establishing and nurturing authentic client relationships with excellent interpersonal, communication and analytical skills.
We are also looking for the below qualities:
- Knowledge of trends regarding client experiences.
- Client facing experience.
- Excellent organisational skills, including the ability and willingness to multi-task to meet short deadlines.
- Flexible around readiness to adapt to changing priorities.
- Experience working with a CRM system is highly desirable
- A proactive attitude with a strong willingness to learn and work within a team, being ready to help others as required.
- Good PC literacy (Word, Excel, PowerPoint, Outlook)
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Belonging & Inclusion
At Harrods, we embrace a broad definition of diversity, from gender, sexuality, ethnicity, disability, background, and experience to other dimensions such as lifestyle and family responsibilities.
Our goal is to increase the representation of all dimensions to reflect the customers we serve and the increasingly diverse and global marketplace we operate in.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Private Shopping
Contract Type
Fixed Term
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Operations Manager will be to deliver the General Managers S
Reference
VAC- 45812
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Private Shopping
Contract Type
Permanent
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopper is to deliver exceptional service to our most loyal clients.
Reference
VAC- 28154
Expiry Date
01/01/0001
Job managed by:
Etienne HaywardJob managed by:
Etienne HaywardRead our insights

Content Type
Career StoriesPublish date
08/15/2025
Summary
As South Asian Heritage Month draws to a close, we’re shining a light on Tammy, Vice-Chair of the Racial Equality and Diversity (R.E.A.D) Network at Harrods. She shares her story of growin

Teaser
GeneralContent Type
NewsPublish date
08/15/2025
Summary
We're proud to share our latest Environmental, Social and Governance (ESG) Report, outlining the Harrods Path to a Sustainable Future. Covering the financial year from February 2024 to Jan

Teaser
GeneralContent Type
EventsPublish date
08/14/2025
Summary
“It all began with a simple belief: the future of our industry depends on the young talent we nurture today. This is more than a Young Chef competition. It’s a stage where creativity, disc

Teaser
GeneralContent Type
NewsPublish date
08/11/2025
Summary
Recently, some of our Harrods Belonging network chairs and members spent the day at WEST Youth Zone in Hammersmith and Fulham, one of our charity partners who provides a purpose-built safe

Content Type
EventsPublish date
08/04/2025
Summary
Last week, our Racial Equality and Diversity (R.E.A.D) network hosted Chai & Chat in honour of South Asian Heritage Month. Centered around the theme Roots to Routes, the session sparked me

Teaser
Buying & MerchandisingContent Type
Career StoriesPublish date
07/25/2025
Summary
At Harrods, every product that graces our shelves tells a story, and behind those stories are passionate professionals making it all happen. One such person is Chloe, a Buying Assistant in F

Teaser
In StoreContent Type
Career StoriesPublish date
07/25/2025
Summary
When you think of retail manager jobs, you might picture the usual mix of team targets, shift planning, and stock management. But step inside Harrods, and you’ll find something entirely different

Teaser
Distribution & WarehouseContent Type
Career StoriesPublish date
07/25/2025
Summary
A job in Distribution and Warehouse might not be the first thing that comes to mind when you think of Harrods, but behind every unforgettable shopping experience, there’s a dedicated team working h

Content Type
EventsPublish date
07/17/2025
Summary
H beauty and our LGBTQIA+ Network proudly stood together at Bristol Pride 2025, celebrating inclusivity, self-expression and community. #TogetherHarrods

Teaser
GeneralContent Type
EventsPublish date
07/14/2025
Summary
“Harrods is a very special place to work, and with the help of a fantastic team, we recently held our Long Service Evening. Our mission was to celebrate major milestones, recognise remarka

Teaser
GeneralContent Type
Career StoriesPublish date
07/11/2025
Summary
This week, we celebrated our annual Long Service Awards, a tribute to the incredible colleagues who’ve shaped Harrods not just through the years they’ve dedicated, but through the lasting

Teaser
AirportsContent Type
Career StoriesPublish date
07/10/2025
Summary
Have you ever walked through an airport and felt the buzz, the rush of people from all over the world, each with their own stories, journeys, and destinations? That’s the magic you become a part
Recently viewed jobs