Client Relationship Assistant

Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Client Relationship Assistant is to support our Client Relationship Managers with delivering bespoke portfolio management strategies that elevate the experience of our Private Shopping Clients.

Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is key to our success. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us. The Client Relationship Assistant plays a fundamental role in supporting the retention of Harrods most discerning clients.

About the Role

The key responsibility of this role is to assist with the day-to-day administrative, operational and reporting of all clientelling campaigns and initiatives to drive the performance of the Private Shopping team.

Other key responsibilities of this role include:

• Support with welcoming, engaging and acquiring new clients, including responding to client inquiries via multiple channels, scheduling client appointments and facilitating the handover to the assigned Private Shopper.
• Maintaining all activity trackers up to date, liaising with Private Shoppers to collate client feedback, waiting lists for brand and product access.
• Coordinating travel arrangements for clients and team members.
• Working alongside the Client Relationship Managers in understanding the client portfolio to support with preparation for meetings, as well as coordinating campaigns with the Loyalty team.
• Support with weekly team reporting, including liaising with stakeholders across Client Engagement and Brand Engagement teams.

Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’.

Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.

About You

We are looking for an individual that is passionate about Private Shopping, who is motivated by establishing and nurturing authentic client relationships with excellent interpersonal, communication and analytical skills.

We are also looking for the below qualities:

• Knowledge of trends regarding client experiences.
• Client facing experience.
• Excellent organisational skills, including the ability and willingness to multi-task to meet short deadlines.
• Flexible around readiness to adapt to changing priorities.
• Experience working with a CRM system is highly desirable
• A proactive attitude with a strong willingness to learn and work within a team, being ready to help others as required.
• Good PC literacy (Word, Excel, PowerPoint, Outlook)

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return, you’ll enjoy a package that includes 22 days’ holiday, your birthday off, double time on Bank Holidays, up to 33% Harrods discount (including our restaurants) plus joining our generous pension scheme.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.