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Concession Administrator

  • Department: Merchandising
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Permanent
  • Job reference: VAC- 11150

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As a Concession Administrator, you’ll be a “Guardian” of Data Integrity by maintaining, reviewing and investigating data for inconsistencies, identifying the cause and providing solutions. You’ll manage and oversee the creation of article data using the automated data entry tool (SAP) & PIM (Product Information Management) ensuring data integrity is maintained at all times for Concession Data Management (CDM). A key element of this role is working directly with our concession partners and building relationships with new partners as well as maintaining relationships with existing ones too. Strong communication and organisational skills are vital in this role to ensure the brand relationships are supported.  

About us

As the world’s leading luxury retailer, we need few introductions as a brand, but our innovation credentials are less well-known. You’ll be working with the business to make sure our data management infrastructure suits our needs and improves the accuracy and integrity of our data. By reporting to the Merchandise Data Manager, you’ll be responsible for the day to day running of the article creation, purchase order and stock & price file process. You’ll be training and developing the data integrity administrators and CDM.

About you

You’ll have excellent numerical skills in order to analyse data from a variety of different sources. You’ll have a good knowledge and understanding of the SAP system to ensure TXT/CDM data is accurate and monitored on an on-going basis. Having great written and verbal communication skills is essential, as you will set-up and maintain suitable channels for communication with different stakeholders, such as concession partners, IT and online division teams. Customer care must be an exceptional standard to ensure that queries and complaints are handled promptly and effectively.

Our promise to you

No one gets slotted into a box at Harrods. We’ll encourage you to be yourself and bring your whole personality to work. Then, together, we’ll find new ways to delight customers, bringing them luxury experiences that redefine the art of what is possible.

The role will give you exposure beyond the data function. You’ll work alongside data administrators and concession partners to deliver insightful data that shapes key decisions. And as you’ll be partnering with the business to mature our data integrity, you’ll form strong relationships with other teams.

At the same time, you’ll enjoy a package designed to reward exceptional data talent. As well as flexible working arrangements including remote working, you’ll have 25 days’ annual leave and up to 33% discount – more for business clothing.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram

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