Concessions Manager - Food

Our mission remains unchanged: to service the needs and aspirations of our customers and help create new stories, to take pleasure in making marked moments of delight. Whoever our customers are and wherever they come from, they can expect to be treated with grace, courtesy and care.

About You

You have a true passion for food, are commercially savvy with excellent communication and negotiation skills. Previous experience in buying, onboarding and management of concessions is essential.  With your excellent commercial skills and experience in contract negotiation you will aim to maximise margin contributions, analyse concession performance against objectives and look for opportunities to add value. Working closely with Marketing, Merchandising and Retail teams you will deliver the Harrods concession vision to the customer.

What to Expect

This is an opportunity to develop, implement and manage the concession element of the Harrods Food commercial strategy in order to deliver sales and profit. You will identify appropriate concession brands to partner with, overseeing all aspects of the negotiation, on-boarding and day-to-day management. Fully accountable for driving the concession strategy you will strive to exceed financial KPI's, build and nurture key relationships both internally and externally and lead the launch of concession product range in line with overall strategy for Foodhalls & Restaurants.

What is important?

We are a team of foodies! We pride ourselves on our passion and aim to be the World’s Number One destination for Food & Restaurants. We are in the midst of our “Taste Revolution” project which is keeping us exceptionally busy, but we are so excited to see the end result. We work collaboratively as a team and have built great relationships with the wider business. We are looking to bring someone to the team who will share their own insight and ideas, commercially focused but always considering the customer experience.

Our Promise to You

At Harrods we believe nothing is impossible. We drive ourselves and inspire others to always push for more. This passion to exceed is what sets us apart. We are proud to be a place where standing out means being yourself.