Contact Centre Adviser

We’re looking for Contact Centre Advisers to join our Customer Service Team. In this role you’ll be delivering the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for the world’s leading luxury retail brand, you’ll be at the very heart of our business, helping our customers with enquires, maximising sales opportunities and increasing the customers’ loyalty to Harrods, as well as protecting our reputation, and sharing knowledge about our products, services and the history and heritage of Harrods.

About us

Harrods’ offers uniquely exciting customer service opportunities. Working days are as varied as the requirements of our customers, and we nurture a supportive environment where your flexibility, resilience and creativity are recognised and rewarded. Our Contact Centre strives to give a seamless world class service whether you are in store or in our Customer Service Centre.

About you

We want our Contact Centre Service Advisers to be passionate, energetic, friendly and able to create amazing lasting impressions with every one of our customers.

With a strong record of customer service or customer care experience, you’ll be a resilient team player with a can-do attitude. Most importantly you’ll bring the empathy, patience and diplomacy to reassure customers, overcome challenges and deliver the highest standards of customer service. Self-motivated and organised, you build strong relationships quickly and have the listening and communication skills to inspire confidence in others.

More specifically we’re looking for someone with:

• A working understanding of customer expectations in a contact centre environment
• Self-starter with the ability to handle multiple and varied tasks
• Consider each customer with the Harrods values in mind
• Approachable, polite, courteous, and respectful to colleagues
• Ability to build a rapport with customers and colleagues across the business and its brands
• Organised with excellent time management skills
• Knowledge of Zendesk, live chat, Microsoft Word and Excel is a plus

Our promise to you

Your in-depth Harrods induction and two weeks of department training will enable you to hit the ground running. You won’t be micromanaged, but you’ll find strong department support and a clear path for progression and personal development. If you are looking for a career in customer services we offer excellent opportunities to widen your experience across our business areas.

Our benefits package includes up to 33% in-store discount (50% for work wear), 22 days’ annual leave, additional birthday off, season ticket loan, full access to our corporate health service and corporate discount for gym membership, restaurants, hotels and more.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or Instagram.