Customer Analytics Placement

You will support the development, coordination, and delivery of digital initiatives that align with Harrods’ strategic goals and elevate the customer experience. Working within the Digital & Customer Department, you’ll contribute to projects that harness the latest technologies and data insights to drive innovation across our luxury retail business.

This role offers the chance to work collaboratively across teams, apply analytical thinking, and gain exposure to real-world challenges in a dynamic and fast-paced environment. You’ll be proactive, detail-oriented, and eager to learn, with strong communication and organisational skills that help you thrive in a collaborative setting.

About the Role

Harrods is seeking a passionate and driven placement student to join our Digital & Customer Department, supporting one of the world’s most iconic luxury retailers. This is a unique opportunity to contribute to our evolving digital landscape, where innovation and customer experience are at the heart of everything we do.

As part of this dynamic team, you’ll play a key role in leveraging cutting-edge technologies to enhance our brand presence and deliver exceptional experiences to our customers. You’ll gain hands-on experience in a fast-paced environment, working alongside industry experts to solve real business challenges and drive impactful change.

About You

You will be a motivated and curious student, eager to gain hands-on experience in a fast-paced digital environment. You’ll bring a proactive mindset and a passion for using technology to solve problems and enhance customer experiences.

You will:

· Be working towards a 2:1 degree or above, ideally in a numerically focused subject (though this is not essential)

· Have experience using Python or SQL, gained through your studies or relevant work experience

· Demonstrate strong analytical and problem-solving skills

· Be confident using Microsoft Office and other PC-based tools

· Show excellent organisational and interpersonal skills

· Communicate clearly and effectively, both verbally and in writing

· Manage your time well, with the ability and willingness to multi-task across projects

You’ll thrive in a collaborative environment, be keen to learn, and ready to contribute to the digital transformation of one of the world’s most prestigious luxury retailers.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.