Delivery Services Advisor

Our team is now looking for a confident Delivery Service Advisor to support the busy dispatch function in Knightsbridge.

About the Role

Our Knightsbridge based dispatch team are the glue between our sales teams on the store floor and our delivery services globally. The new Delivery Services Advisor will be an integral part of the action, solution and our team.

This role will also include:

• Being responsible for the functionality of customer deliveries from beginning to end.
• Running daily reports to find service failures and identify any issues.
• Responding to any 'open log' queries to escalate and resolve delivery issues.
• Updating customers via email over delivery enquiries.
• Raising logs over missing parcels and find solutions with couriers to retrieve and re-deliver.

About You

To succeed in this role you would ideally have experience in a customer facing role previously and have the passion to provide a seamless customer experience. You are excellent communicator and you can motivate your colleagues to ensure the smooth running of the operation maintaining company standards at all times. You have excellent organisational skills, customer service focused and able to work at pace whilst remaining calm and self-assured at all times.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise To You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 22 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods