Demand Planning Manager - Technology & Toys

Our Technology and Toys team are now looking for a meticulous and strategic Demand Planning Manager to join them here at Harrods.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

This pivotal role is responsible for forecasting demand, managing inventory, and ensuring optimal stock levels to meet customer needs while maximizing sales and minimizing costs. The ideal candidate will bring a blend of analytical prowess and market insight to drive our department's success.

You will also be responsible for:

• Demand Forecasting: Develop and implement accurate demand forecasts based on historical data, market trends, and sales projections.
• Inventory Management: Maintain optimal inventory levels to ensure product availability and minimize excess stock.
• Collaboration: Work closely with the buying, merchandising, and sales teams to align demand planning with business goals.
• Data Analysis: Utilize advanced analytical tools to monitor sales trends, inventory turnover, and product performance.
• Supplier Coordination: Build strong relationships with suppliers to ensure timely delivery and efficient inventory management.
• Reporting: Generate regular reports on inventory status, forecast accuracy, and key performance indicators for senior management.
• Leadership: Create an inclusive culture where all colleagues feel engaged and set up to do their best work with a focus on celebrating success and addressing challenges.

About You

You will have excellent numerical and analytical skills, as well as being proficient in PC literacy, including Word, Excel, and SAP. You will also possess a strong customer service focus, adept at managing relationships with both internal and external parties. Additionally, exceptional interpersonal and communication skills are essential to succeed in this role.

You’ll also have:

• Excellent time-management skills and the ability and willingness to multi-task.
• Flexibility and readiness to adapt to changing priorities.
• Strong work ethic and unwavering commitment to Harrods values.
• Ability to perform duties effectively with minimum supervision and guidance.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods