Divisional Operations Manager

Reporting to and supported by the Head of Restaurants, the Divisional Operations Manager (DOM) will have full accountability for a cluster of high performing sites within the Restaurant & Kitchens Division.

As we celebrate this momentous anniversary year, now more than ever, it’s an exciting time to join the Harrods Team. Whether you’re a recent school, college or university leaver, or you’re looking to restart your career in an exciting new field, at Harrods we firmly believe in offering exciting career opportunities.

About the Role

As a Divisional Operations Manager, you'll be instrumental in driving commercial success and operational excellence within our business area. Your role will involve a blend of OB and Concession business models, where your wide scope of commercial understanding will be invaluable. You'll lead the commercial outputs in alignment with budgets and business cases, supporting restaurant management to achieve goals by fostering talent and creating conducive frameworks for success. 

The ‘DOM’ will be responsible for all aspects of P&L delivery, the people plan and the restaurant propositions. The role will be a mixture of tactical and strategic delivery with an opportunity both land the current directorate strategy and ‘Shape the Future’ as a key member of the Directorate’s Senior Leadership Team. Utilizing your strategic vision, you'll develop and execute long-term strategic plans to drive revenues, control expenses, and deliver contribution. Your role will also involve influencing key stakeholders to support growth and change initiatives. Additionally, you'll champion operational excellence, ensuring world-class operations across all aspects of restaurant operations.

About You

As a Divisional Operations Manager, you'll leverage your expertise in commercial understanding and strategic planning to drive revenue and profit opportunities within our business area. You'll use your sharp analytical skills to develop robust business cases supporting restaurant site development and analyse sales figures and trends to inform strategic decisions. With your ability to manage and lead high-performing teams, you'll drive the achievement of goals and objectives while monitoring key performance indicators to drive business success.

Join us in shaping the future of our business and delivering exceptional experiences to our customers.

About Us

Our 175th anniversary will see the Knightsbridge store become a stage for our legacy of firsts, our house of world-leading brands and our reputation for exceptional. We want you to come and be a part of all this - and help us deliver exceptional service that represents our authority as a long-standing icon, industry-leader and innovator. Inspired by our past, celebrating our present and focusing on our future, you’ll be joining a team with the belief that anything is possible. What makes you different makes us exceptional.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

Uniquely You

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods