Facilities Systems & Data Manager

Here at Harrods we have an exciting opportunity for a Facilities Systems and Data Manager to join our Store Services team as part of a newly created function due to growth. You will lead and take accountability for the processes and colleagues within the Harrods Facilities Data Team, continuing to evolve our CAFM system using automation to increase efficiency.

About the Role 

In this role you will be responsible for managing our Computer Aided Facility Management System (Planon), working closely with stakeholders across Facilities, Engineering and Helpdesk to drive forward continuous improvement of the system through tools such as automation to reduce manual tasks and to increase efficiency. 

You will:

• Oversee the development of the CAFM (Computer-Aided Facilities Management) system (Planon).
• Identify system weaknesses and provide appropriate solutions and support.
• Maintain a 12-month CAFM development plan with monthly sprints.
• Ensure a structured and thorough testing regime for all system changes.
• Identify areas of automation within CAFM system and create checks to test.
• Work alongside the Business Intelligence Teams to identify area for Asset Data Improvement.
• Ensure the Facilities Data Team are driving out the correct PPM’s in line with department's expectations.
• Build your Assistant Manager’s development Plan and support their growth.
• Support training across the entire Facilities and Engineering Team.
   

About You 

• You possess advanced knowledge of Planon or similar CAFM (Computer-Aided Facilities Management) solutions.
• You are capable of training and developing your immediate team, as well as coaching the broader Facilities & Engineering Department.
• You have a strong focus on delivering exceptional customer service- an operations background would be a huge plus but is not essential.
• You are flexible and able to accommodate business needs, including early starts, late finishes, bank holidays, and weekends. 
• Strong communication and stakeholder management skills.
• The ability to influence and drive forward innovative ideas.
   

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. 

In return you’ll receive an excellent benefits package, including a company pension, flexible working, 25 days’ holiday, and your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan. 
 

Uniquely You 

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply. 

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods