Etienne Hayward
and I manage this role.
Associate Resourcing Partner
General Manager - Client Experience
- Full Time
- Knightsbridge
- Personal Shopping
- Permanent
This vacancy has expired
This vacancy has now expired. Please see similar roles below...
We have an extremely exciting opportunity to join our Client Experience team as a General Manager, leading the Private Shopping team to deliver unparalleled service.
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly personalised service, tailored to their needs, when they visit us.
About the Role
Our ambition is for Harrods to be the best private shopping and lifestyle destination in the world. As we continue to strive for excellence, we are seeking a dynamic and experienced General Manager - Client Experience to join our team and lead the Front of House, Hospitality (Waiters, Hosts) and Concierge teams, as well as oversee the standards and offer across our luxury client spaces with direct influence on Kitchens, Housekeeping and Facilities.
As the Client Experience General Manager , you will be responsible for leading and inspiring your team to deliver the absolute highest level of service in each and every interaction. Acting as a role model, you will guide, support and coach your team to be “world class” in everything they do. Anticipating client needs, delivering exceptional service and being the best is critical to achieving our ambition. You will also be responsible for the Food & Beverage offer and ensuring Facilities, Maintenance and Cleaning, are maintained to the highest standards across our luxury client spaces.
About You
You will be a seasoned operational leader with a proven track record of managing front of house teams, as well as being a dedicated professional with a passion for delivering superior client service and managing daily operations with efficiency and grace. Your visionary approach will be instrumental in expanding our service offerings and maximising commercial opportunities whilst leading by example. You will have expansive industry knowledge, and be able to revolutionize our concierge teams offering.
You will also:
- An expert in luxury hospitality, you’ve had experience working in high-end restaurants, hotels, private members clubs which include concierge services.
- Genuinely passionate about nurturing and developing colleagues and building a high-performing team of experts
- Oversee daily FOH & BOH operations, lead an drive excellent concierge service standards
- Natural ability to engage and motivate your team through inspirational story-telling
- Proven experience of influencing and persuading key stakeholders into action.
- Strong decision-making ability and an autonomous approach
- Passionate about delivering the very best for our clients, and luxury service standards at all times.
- Proven leadership experience in the luxury/hospitality sector.
- Cultural awareness and worldly knowledge, with an understanding of international etiquette.
About Us
Harrods is one of the world’s leading luxury department stores and we are a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Private Shopping department is undergoing an expansion, set to enhance Harrods offerings and service to our amazing clients. This strategic growth not only reinforces our commitment to luxury and exclusivity but also positions us as a leader in the industry.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
While our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you do not meet every desired criteria but feel you have the skills and experience to thrive in this role as well as a genuine interest in working for Harrods and you can demonstrate an alignment with our values, we would encourage you to apply.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Do you want to be notified every time a job like this gets added?
Great news! We will let you know when a new job like this has been added!
Anything is Possible
At Harrods, our mission is to make Anything Possible. The spirit of Anything is Possible and the equity of the Harrods brand is not purely released through how we advertise and market to our customers.
Moreover, it is rooted in the lived experience of our customers delivered every day by our colleagues.
Related jobs
Salary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Our ambition is for Harrods Private Shopping to be the ultimate luxury shopping and lifestyle destination. The role of the Private Shopping Assistant is to support our team of Private Client Managers
Reference
VAC- 35445
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and mos
Reference
VAC- 36648
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallSalary
Location
Location
Knightsbridge
Job Type
Full Time
Sector
Personal Shopping
Contract Type
Permanent
Description
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and mos
Reference
VAC- 34990
Expiry Date
01/01/0001
Job managed by:
Natasha Coventry-MarshallJob managed by:
Natasha Coventry-MarshallRead our insights

Teaser
Learning & DevelopmentContent Type
EventsPublish date
04/08/2025
Summary
"We’re proud to celebrate RISE, our learning programme designed to support career growth and development of our colleagues. RISE equips participants with the skills, knowledge, and confide

Teaser
Uniquely YouContent Type
NewsPublish date
04/08/2025
Summary
As the winner of the We Take Pride category at the Harrods Awards for Excellence (HAFE), Geoff Hooton has had his fair share of adventures. From his early days in the Army to his role as t

Teaser
Uniquely YouContent Type
Career StoriesPublish date
04/08/2025
Summary
A native of Venezuela, Analius has lived in London for over 10 years and worked at Harrods for seven of them. We ask her for her current TikTok and TV obsessions, style go-tos and what culin

Teaser
Belonging & InclusionContent Type
EventsPublish date
03/26/2025
Summary
Our Neuroinclusion Network at Harrods was proud to host its inaugural panel discussion in honour of Neurodiversity Celebration Week. Led by our Partnerships Director, Alex Unitt, the pan

Teaser
Our Promise & ValuesContent Type
NewsPublish date
03/26/2025
Summary
WWF Earth Hour 2025 At Harrods, we were proud to take part in WWF Earth Hour on March 22nd, reinforcing our commitment to building a more sustainable future. This year’s theme, “Create

Teaser
Belonging & InclusionContent Type
NewsPublish date
03/26/2025
Summary
At Harrods, giving back to our community is a key part of our ESG strategy. As a founding partner of WEST Youth Zone, we are proud to support their incredible work in empowering

Teaser
GeneralContent Type
NewsPublish date
03/20/2025
Summary
2025 Women to Watch in Hospitality, Travel, Leisure & Retail Index. We are delighted to share that Lindsay Calderwood, Head of Digital Brand Partnerships, has been recognised in the Wi

Teaser
Belonging & InclusionContent Type
Career StoriesPublish date
03/06/2025
Summary
For #InternationalWomensDay this year, we’re shining a spotlight on colleagues across Harrods. We’ve asked them to share their achievements, proud moments, and the diverse roles they hold

Teaser
Belonging & InclusionContent Type
Career StoriesPublish date
03/06/2025
Summary
"Hello, my name is Luboslava Sevcikova, and I am a Uniformed Security Officer at Harrods. My journey began in July 2009, when I started working in Childrenswear. Over a year ago, I made th

Teaser
H beautyContent Type
Career StoriesPublish date
02/26/2025
Summary
Meet Nicola, the General Store Manager for our new H beauty in Silverburn, Glasgow. Hear about her journey in the beauty retail industry and what excites her most about leading our newest

Teaser
H beautyContent Type
Career StoriesPublish date
02/26/2025
Summary
Welcome to H beauty. Whether it’s finding the perfect red lipstick or sharing skincare secrets, we believe that beauty is about more than what’s on the shelves; it’s about the connections

Teaser
Early CareersContent Type
EventsPublish date
02/20/2025
Summary
This year, we celebrated National Apprenticeship Week 2025 by bringing together our talented apprentices and leaders for a series of inspiring learning and networking events. From gaining
Recently viewed jobs