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Grotto Customer Service Adviser

  • Department: Customer Service
  • Location: Hammersmith
  • Job type: Full Time
  • Contract Type: Fixed Term
  • Job reference: VAC- 3940

About you

You love Christmas and spreading the festive joy! You thrive on providing a high level of customer service by taking the time to listen to customer needs and exceeding their expectations. You enjoy communicating with people and are able to work under pressure with the ability to remain resilient and composed whilst having the confidence to handle challenging requests.

What to expect

With Christmas approaching, our store is transformed into a wintery wonderland, including a specially designed Christmas Grotto for our customers to visit. We take pride in welcoming hundreds of guests to this experience every year, and we need a dedicated team of customer service specialists to ensure the smooth running of our festive activities.

With an impeccable telephone manner and strong organisational skills, you will be trusted to manage the Grotto booking system, send email confirmations, and handle special requests and enquiries no matter how big or small.

This is a 37.5 hour FTC until 24th December 2019. You will be fully flexible with working various shift timings, which will include some weekends.

What is important?

Our team believe in dedication and that hard work really pays off. We have had many of our temporary employees be successful in securing further temporary and permanent roles with us from their outstanding feedback.

Our promise to you

At Harrods, we strive to exceed expectations by creating magical experiences. In the spirit of the holiday, you will identify moments to surprise & delight our Grotto guests, ensuring that we are delivering an unforgettable level of service.

In return for your dedication and commitment you will benefit from a competitive salary and an exclusive discount of up to 33% across the store.

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